Customer Advisor
Network Plus
18,720 - 29,741 / year
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Description
Key Responsibilities
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
- Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs
Skills, Knowledge and Expertise
- Experience of working within the Utilities sector is desired but not essential
- deally, you’ll come from a customer service background
- IT and system literate
- Able to work in an organised manner to meet important deadlines
Benefits
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.
Benefits
- We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.
About this role
Network Plus is seeking a Customer Advisor to handle incoming enquiries across phone, email, and web channels at their Warrington office. You'll manage customer and client interactions end-to-end, from initial contact through resolution, while maintaining accurate records and ensuring complaints are handled within agreed timescales and service levels. The role demands strong organisational skills, the ability to prioritise competing demands, and reliable IT competency to work across multiple systems and databases.
A background in customer service is ideal, and prior experience in the utilities sector is valued though not required. You'll be balancing external customer needs with internal stakeholder requirements, so the ability to communicate clearly and work methodically under deadline pressure is essential. The salary ranges from £18,720 to £29,741 depending on experience, with a full benefits package included. This is a full-time, in-office position.
Typical pay for this role
$80,000
Typical range: $40,000 to $120,000
Pay for this role
$18,720 to $29,741 per year
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