Lifestyle Front Desk Agent
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
The Ritz-Carlton's Lifestyle Front Desk Agent role centers on creating memorable guest experiences rather than processing transactions by rote. You'll work across the property handling check-ins and checkouts, fielding guest requests, managing operational needs, and sharing local knowledge—moving fluidly between the desk and other areas as situations demand. The position requires comfort being on your feet for extended periods and handling light physical tasks, along with the ability to balance multiple priorities while maintaining professional standards and confidentiality.
This is an entry-level, full-time position in Manhattan that welcomes candidates with a high school diploma and no prior hospitality experience. Success hinges on initiative, attention to detail, and a genuine commitment to service excellence. If you're organized, personable, and energized by the idea of contributing to guests' positive memories rather than simply completing transactions, this role offers a foundation in luxury hospitality at one of the industry's most recognized brands.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Lifestyle Front Desk Agent postings in New York City, and analyze any offer before you accept it.
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