CRM Training Specialist
VEGA Americas Internal Applications
Salary undisclosed
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Description
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
KEY RESPONSIBILITIES
- Trains users on software usage and best practices.
- Trains users on VEGA`s CRM App and best practices.
- Travels to branch offices in order to train and support users.
- Test software for quality control and new functions.
- Works with Global CRM team on training, development, and troubleshooting of VEGA`s CRM.
- Maintains CRM software and user services such as configurations and software applications.
- Collects data sets for internal users and formats reports based on that data.
- Installs and tests software upgrades.
- Enters commands and observes system functions to verify correct system operation.
- Responds to the needs and questions of CRM users concerning systems operation, access to resources on the network and the operation of various software programs.
- Responds to inquiries and diagnoses system software, and operator problems. Replaces defective or inadequate software packages. Refers major hardware problems to manager for correction. Recommends or performs minor remedial actions to correct problems.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
REQUIREMENTS
- Associates Degree or equivalent from a two-year College
- AND six (6) months of related experience
About this role
VEGA Americas is looking for someone to be the primary trainer and technical support resource for its CRM application across the organization. You'd spend time both at the Mason, Ohio headquarters and traveling to branch offices to train users on the CRM system and best practices, while also handling day-to-day technical support—answering questions, diagnosing problems, and implementing fixes. The role bridges training and systems administration: you'll test software updates, maintain configurations, collect and format data reports, and work with the Global CRM team on troubleshooting and development.
This position suits someone with an associate degree (or equivalent experience) and at least six months in a related technical or training role. You should be comfortable with both user-facing instruction and backend system work, able to travel to different locations, and skilled at translating technical issues into clear communication for non-technical users. The work is hands-on and varied—part educator, part systems technician, part support specialist.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable CRM Training Specialist postings in Mason, and analyze any offer before you accept it.
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