Law Office Administrator - Columbus, OH
Cordell & Cordell
Salary undisclosed
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Description
Why This Role Matters
As the first point of contact for our potential and current clients, you play a critical role in shaping the client experience. You’ll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention with bonus opportunities tied to performance.
What You’ll Do
• Serve as the primary point of contact for incoming client inquiries
• Schedule, confirm, and reschedule consultations
• Manage attorney calendars to maximize efficiency
• Conduct timely follow-up with prospective clients
• Deliver a professional, empathetic intake experience
• Enter and maintain accurate client data in our Case Management System
• Monitor and respond to calls, emails, and voicemails promptly
• Maintain an organized office and reception space
• Coordinate couriers, process servers, and marketing materials
• Process deposits, invoices, and check requests
• Handle sensitive client information with discretion and care
What We’re Looking For
We’re looking for someone who brings a blend of professionalism, reliability, and a commitment to quality client service. Ideal candidates will possess:
• High school diploma or GED
• Experience in a law office, medical office, or professional setting preferred
• Strong communication and client service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Professional presence and dependable attendance (on-site, M–F, 8–5)
• Proactive, solutions-oriented mindset
Acknowledgement:
The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.
We also offer our full-time employees the following benefits:
- Medical Plans: including HDHP, PPO, HSA and FSA
- Dental, Vision, Life and AD&D, Long-Term Disability, and Short-Term Disability Insurance
- 401(k) Savings with Employer Matching
- Paid time off
- Participate in our Wellness Program and potentially earn Employer Paid health premiums!
Benefits
- health insurance
- 401(k)
- paid time off
- disability insurance
- wellness program
About this role
Cordell & Cordell's Columbus office is seeking an administrator to serve as the frontline for their family law practice. You'd manage the client intake experience from first contact through consultation scheduling, handling phone inquiries, emails, and calendar coordination for attorneys while maintaining accurate records in their case management system. The role blends client-facing work with back-office tasks—processing financial documents, coordinating with process servers and couriers, and keeping the reception area organized. This position directly influences new client conversion and retention, with bonus opportunities tied to your performance.
The ideal candidate has prior experience in a law office, medical office, or similar professional environment, though the core requirements are strong communication skills, meticulous attention to detail, and the ability to juggle multiple priorities. You'll need proficiency in Microsoft Office, a professional demeanor, and the reliability to work on-site Monday through Friday. The role demands discretion when handling sensitive client information and a solutions-oriented approach to problem-solving.
Cordell & Cordell offers competitive compensation, comprehensive health benefits including medical, dental, and vision coverage, a 401(k) with employer matching, paid time off, and a wellness program. The firm emphasizes work-life balance and positions this role as meaningful work supporting families through significant life transitions.
How this employer is doing
solid
- Workplace Culture News
In the news
Cordell & Cordell Paralegal Gets Bias, Harassment Reprisal Trial, Bloomberg Law News
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Law Office Administrator - Columbus, OH postings in Columbus, and analyze any offer before you accept it.
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