Concierge Supervisor - The Abu Dhabi EDITION
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Concierge Supervisor role at The Abu Dhabi EDITION sits at the intersection of guest services and team leadership. You'll manage the concierge desk operations—fielding guest requests for everything from transportation and dining reservations to local information and special arrangements—while also overseeing staff scheduling, training, and performance. The position requires you to balance immediate guest satisfaction with administrative duties like shift handovers, supply ordering, and incident reporting, all while maintaining the service standards expected at a luxury Ritz-Carlton property.
This role suits someone with at least a year of concierge or front-of-house experience and proven supervisory capability. You'll need strong communication skills, the ability to problem-solve under pressure, and genuine comfort with both high-touch guest interaction and people management. The job is hands-on and physical—expect to be on your feet for extended periods—and demands professionalism, discretion, and the flexibility to handle unexpected requests and staffing challenges.
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Pay for this role
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