Front Office Supervisor Night (m/w/d)
The Ritz-Carlton
Salary undisclosed
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Description
WE WANT YOU!
Is front office work and guest interaction your passion? Do you particularly enjoy working at night, stay calm and collected even in challenging situations, and thrive on taking on responsibility? Then start right away as a Front Office Supervisor Night (m/f/d) at the JW Marriott Hotel Berlin—managed by Marriott International.
JOIN AND STAY WITH US!
In the heart of Berlin—a city that’s constantly changing, a city that’s always reinventing itself—stands a hotel that redefines luxury.
Inspired by nature, which constantly renews itself and never runs dry, miracles happen at this hotel—something new emerges from something old.
JW Marriott Berlin - A Place of New Beginnings
The hotel has been part of the Marriott International family since 2021.
Located right in the heart of Berlin, between Ku’Damm and the Brandenburg Gate, the hotel offers 505 guest rooms and suites, as well as meeting and conference rooms that can accommodate up to 2,500 people in total—providing ample space for a wide variety of events. It also features two restaurants and a bar for culinary experiences, as well as an exclusive spa and wellness area.
REASONS WHY YOU STAY WITH US!
- Attractive compensation for your flexible work at our hotel
- You’ll be part of the family from day one—you’ll receive a permanent contract
- We’ll cover your BVG/VBB transit pass, or you’ll receive a free parking spot
- EGYM Wellpass membership—you pay just 25 EUR per month; we cover the rest
- BE OUR GUEST—spend a night with a guest at our hotel and enjoy the JW Steakhouse and breakfast on the house
- Vacation pay and Christmas bonus in accordance with the collective bargaining agreement (Berlin)
- 30 days of vacation plus a bonus share upon achieving annual company goals
- Travel worldwide with great employee rates and let yourself be pampered
- Corporate Benefits with numerous perks for fashion, travel, leisure, and much more
- Extensive online training and development opportunities within Marriott International
- Team events, such as our legendary Kick-Off Party, TakeCare initiatives, and much more
- Comfortable uniform, including free dry cleaning
- Extensive meal options in our employee restaurant
HELP US TO SHINE!
- You will be responsible for the day-to-day management of the night shift in the absence of the Night Manager and will serve as the primary point of contact for guests and staff during your shift
- You will ensure that operations at the front desk run smoothly during the night hours
- You will assist the Night Audit Team with all administrative and operational tasks
- You will handle check-in and check-out for our domestic and international guests in a professional and friendly manner
- You verify payment guarantees, ensure accurate billing, and review credit card statements.
- You perform the daily closing and nightly run in the PMS system.
- You coordinate and support the front office agents on the night shift and train new employees.
- You serve as the point of contact for guest complaints and find service-oriented solutions.
- You prepare reports, statistics, and relevant key performance indicators for management
- You conduct regular security rounds and ensure compliance with our security standards
- You work closely with all hotel departments to provide our guests with an exceptional experience
- You actively use praise and feedback from our guests to continuously improve service quality
SHOW US YOUR TALENTS!
- Completed training in the hospitality industry or a degree in hotel or tourism management
- Several years of experience in the front office, ideally in a coordinating or supervisory role
- Initial experience in guiding and supporting employees
- Excellent hospitality skills and a professional, confident demeanor
- Strong organizational skills and a sense of responsibility
- An independent, structured, and solution-oriented approach to work
- Excellent written and spoken German and English; knowledge of additional languages is a plus
- Knowledge of Opera is a plus
- Willingness to work night shifts on a long-term basis
- A hands-on attitude, team spirit, and an eye for detail
Would you like to join us in turning night into day and providing our guests with an extraordinary hotel experience even in the evening and late at night? Then apply now and become part of our team!
About this role
Working night shifts at Berlin's JW Marriott means leading front office operations when the hotel is quietest but guest needs remain high. You'll manage the night team in the Night Manager's absence, handling everything from guest check-ins and billing verification to security rounds and PMS system closings. This role demands someone who stays composed under pressure, takes ownership of problems, and can shift between hands-on front desk work and supervisory responsibilities—training staff, resolving complaints, and preparing reports that inform management decisions.
The position suits hospitality professionals with several years of front office experience and ideally some background in team leadership or coordination. You'll need fluent German and English, strong organizational skills, and genuine comfort with the night shift schedule long-term. Knowledge of Opera PMS is valued but not essential. What sets this role apart is the Marriott platform: you get permanent employment, comprehensive benefits including transit coverage or parking, wellness subsidies, 30 days of vacation, and access to Marriott's global training and employee rates—plus perks like complimentary hotel stays and a well-resourced employee restaurant.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Office Supervisor Night (m/w/d) postings in Berlin, and analyze any offer before you accept it.
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