Customer Defence Agent
HomeSecure
Salary undisclosed
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Description
***Customer Defence Agent with HomeSecure***
***Basic Salary is €28,000 per annum with an OTE of €38,000.***
***This is a Onsite role based in HomeSecure's HQ in Sandyford, Dublin 18.***
Responsibilities of a Customer Defence Agent
- Handling inbound and outbound customer calls with professionalism and empathy
- Proactively resolve queries and account issues with focus on positive outcomes
- Manage and reduce customer churn through effective objection handling and retention techniques
- Record accurate notes and outcomes in our CRM
- Communicate feedback and trends to the department manager to support continuous improvement
- Meet and exceed team KPI’s and individual performance targets
The Customer Defence Agent is someone who has:
- Experience in a busy customer service/retention role
- The ability to work as part of a team or own initiative
- Excellent communication skills with a superb telephone manner
- Previous experience in upselling consumer products
- Outstanding organizational/administration skills with accuracy & attention to detail
- Excellent time-management skills with ability to prioritize
- Flexible work ethos
Career Incentive and Benefits
-
- Salary potential €38,000 a year (OTE) - €28,00 year + Commission
- Annual Leave: 21 days, increasing with the length of service
- Free Car Parking
- Annual Company Pay Reviews
- Monthly staff updates and breakfast
- Free coffee and fruit drops weekly
- Great Company social events twice annually
- Quarterly Team events and social outings
- Excellent career progression opportunities in a growing company with strong market growth
- High Employee Engagement scores with staff surveys every 8 months
Ref: INDCS
About this role
HomeSecure is hiring a Customer Defence Agent to handle both inbound and outbound calls from their Sandyford headquarters. The role centers on resolving customer queries and account issues while actively working to reduce churn through retention techniques and objection handling. You'll document interactions in the CRM system, identify trends worth escalating to management, and contribute to team KPIs and individual targets.
The ideal candidate has prior experience in a customer service or retention environment, with a strong telephone manner and proven upselling ability. You'll need excellent communication and organizational skills, the capacity to manage your own workload or collaborate effectively as part of a team, and flexibility in your approach. This is a full-time, in-office position with a base salary of €28,000 plus commission potential, bringing the on-target earnings to €38,000 annually. The package includes 21 days annual leave (increasing with tenure), free parking, weekly refreshments, and regular team and company social events. HomeSecure emphasizes career progression and maintains high employee engagement scores.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Defence Agent postings in Sandyford, and analyze any offer before you accept it.
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