Collections Agent - Lending
Sumup
Salary undisclosed
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Description
Lending Collections Agent
Location: Berlin
Team description
SumUp's lending products now run across nine European markets, and every new market means more merchants who need support if a cash advance repayment falls behind. You'll join the Servicing and Collections team in Berlin, working directly with merchants to resolve overdue payments, agree realistic repayment plans, and keep small businesses trading rather than losing them. This is hands on work with a real result: every call you make protects a merchant's business and SumUp's lending book, and your feedback will help shape how the team's processes evolve as the product keeps growing.
What you'll do
- Handle merchant queries relating to lending servicing and collections across phone, email and other channels
- Follow up proactively on overdue Cash Advance repayments and agree workable repayment plans with merchants
- Meet individual quality and productivity targets on a monthly basis
- Contribute to the team's overall collections targets across SumUp's European lending markets
- Build collections expertise on the job, working closely with a team lead and manager
- Spot recurring issues and suggest improvements to collections processes and tools
You'll be great for this role if
- Experience in a customer support or phone based customer service role, ideally handling sensitive conversations
- Fluency in English and Italian at a business level, both written and spoken
- Strong computer literacy and comfort picking up new tools and systems quickly
- Ability to stay calm, empathetic and professional during difficult or emotionally charged conversations
- Comfort working towards individual and team targets in a structured, metrics driven environment
Nice to have: experience in collections, knowledge of compliance and risk procedures, Salesforce experience, or fluency in French, Dutch or German.
Why you should join SumUp 🎉
- 🌎 Opportunity to work with SumUppers globally on large scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office first setup
- 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
- 💶 A corporate pension scheme where we match up to 20% of your contributions
- 🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
- Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
- 🌴 Break4me: 1 month sabbatical after 3 years of service
- 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
About SumUp
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
About this role
SumUp's lending business is expanding rapidly across Europe, and the Servicing and Collections team in Berlin needs someone to work directly with merchants who've fallen behind on cash advance repayments. You'll handle outreach across phone, email and other channels, negotiate realistic repayment plans, and feed back on process improvements as the product scales. This is frontline work with tangible impact: each conversation you have helps keep a small business operating and protects SumUp's lending portfolio.
You'll need fluency in English and Italian at business level, proven experience in customer support or phone-based customer service (ideally managing sensitive conversations), and the ability to stay composed and empathetic when conversations become difficult. Strong computer literacy and the capacity to pick up new systems quickly are essential, as is comfort working toward individual and team targets in a metrics-driven environment. Collections experience, compliance knowledge, Salesforce familiarity, or additional language skills in French, Dutch or German would strengthen your application, but aren't required.
The role is full-time and office-based in Berlin. SumUp offers 28 days of paid leave plus public holidays, a €2,000 annual learning budget, corporate pension matching up to 20%, and benefits including Urban Sports Club subsidy, subsidised lunches, and a one-month sabbatical after three years of service.
How this employer is doing
solid
- News: Recently Raised Funding
- News: Growing or Expanding
- Recently Raised Funding
In the news
SumUp Expands Its Core Product Ecosystem to Empower Millions of U.S. Small Businesses, GlobeNewswire
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Collections Agent - Lending postings in Berlin, and analyze any offer before you accept it.
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