Night Supervisor
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working the night shift at The Ritz-Carlton Melbourne means managing the hotel's financial close and guest services when most of the property is quiet. You'll handle end-of-day accounting tasks—posting charges, running the night audit backup, processing payments in multiple forms, and reconciling the bank—alongside front desk duties like checking in late arrivals, issuing room keys, operating the switchboard, and selling available rooms to walk-in guests. The role requires accuracy with money and systems, reliable communication with guests and staff, and the ability to work independently through the night while maintaining Ritz-Carlton service standards.
This is an entry-level position suited to someone with minimal or no hospitality experience who is comfortable with detail-oriented financial work, basic technology (key machines, phone systems, property management software), and the demands of overnight hours. You'll need a high school diploma or equivalent and the physical capability to handle light lifting. The job emphasizes professionalism, confidentiality, guest acknowledgment, and adherence to company procedures—core expectations across the Marriott organization.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Night Supervisor postings in Melbourne VIC, and analyze any offer before you accept it.
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