Whatever Whenever Agent
The Ritz-Carlton
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
NATURAL TALENT
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Brisbane located at 81 N Quay, Brisbane City QLD 4000 is hiring a Full Time and Part Time Whatever/Whenever Agent. As a Whatever/Whenever Agent, you will provide our guests with the 'W' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following:
- Handling a high volume of calls dealing with guest requests efficiently
- Providing information on all facilities provided within the hotel
- Making recommendations, upsell hotel features and related services
- Ability to multi task at all times
- Outstanding attention to detail
BENEFITS
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
- ‘Great Places to Work’ certified
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
LEARN MORE
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at Katharine.kennedy@whotels.com
About this role
W Brisbane is looking for a Whatever/Whenever Agent to handle guest requests and deliver the hotel's signature experience from a fast-paced service role. You'll spend your time fielding high-volume calls, responding to guest needs with efficiency and creativity, providing facility information, and recommending hotel services and upsells. The role demands strong multitasking ability, meticulous attention to detail, and a genuine focus on guest loyalty and satisfaction.
This full-time position suits someone with proven experience in hospitality guest services who thrives under pressure and enjoys problem-solving on the spot. You'll have access to W Brisbane's own training programs plus Marriott International's internationally recognized development opportunities, along with employee benefits including discounted accommodation across the Marriott portfolio, food and beverage discounts, wellness programs, and an Employee Assistance Program. The company is certified as a Great Place to Work and emphasizes an inclusive, people-first culture.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Whatever Whenever Agent postings in Brisbane QLD, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.