Automotive Guest Service Associate
Berlin City Kia
$20 / hour
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Description
Are you customer-focused, organized, and passionate about creating a welcoming customer experience? Berlin City Kia is seeking a Guest Services Associate to join our team in Williston, Vermont.
As one of the first people our customers meet, you will play an important role in creating a positive first impression and ensuring every guest feels welcomed, comfortable, and supported throughout their visit.
What We Offer:
- Competitive pay starting at $20.00 per hour
- Paid time off that accrues from your first day of employment
- Medical, dental, vision, life, and disability insurance
- 401(k) with employer contribution
- Health and wellness membership reimbursement of up to $75 per month
- Employee discounts
- A supportive, team-oriented work environment
- Training and opportunities for professional growth
Position Overview:
The Guest Services Associate creates a warm and professional environment for customers visiting the dealership. This position welcomes guests, introduces them to the dealership, assists with customer follow-up, and helps maintain clean, comfortable, and well-stocked customer areas.
The Guest Services Associate will also provide administrative and scheduling support, including coordinating drivers for vehicle swaps and contacting customers regarding their sales and service experiences.
Key Responsibilities:
- Welcome customers and provide a friendly introduction to the dealership
- Direct guests to the appropriate department or team member
- Contact sales and service customers to follow up on their experience and support Customer Satisfaction Index (CSI) efforts
- Help ensure customer questions or concerns are directed to the appropriate manager
- Maintain a clean, organized, and inviting showroom
- Keep the customer waiting area clean and comfortable
- Stock and maintain the customer café and refreshment areas
- Schedule and coordinate drivers for vehicle swaps
- Communicate scheduling details and changes to the appropriate team members
- Assist with other customer service and administrative duties as needed
Who You Are:
- Customer-focused, professional, and comfortable interacting with a variety of people
- Committed to providing an excellent customer experience
- Organized and able to manage multiple priorities
- Dependable, attentive, and willing to take initiative
- A clear and courteous communicator, both in person and over the phone
- Comfortable using computers, email, and scheduling systems
- Able to work effectively in a fast-paced, team-oriented environment
Previous customer service, hospitality, reception, or automotive dealership experience is helpful but not required. We are willing to train the right person who brings a positive attitude and a genuine interest in helping others.
Requirements:
- At least 18 years of age
- Authorized to work in the United States
- Ability to pass a pre-employment background check, including a drug screen for illegal substances
Who We Are:
Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.
To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/
EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.
586 Marshall Ave. Williston, VT 05495
Benefits
- Competitive pay starting at $20.00 per hour
- Paid time off that accrues from your first day of employment
- Medical, dental, vision, life, and disability insurance
- 401(k) with employer contribution
- Health and wellness membership reimbursement of up to $75 per month
- Employee discounts
- A supportive, team-oriented work environment
- Training and opportunities for professional growth
- Welcome customers and provide a friendly introduction to the dealership
- Direct guests to the appropriate department or team member
- Contact sales and service customers to follow up on their experience and support Customer Satisfaction Index (CSI) efforts
- Help ensure customer questions or concerns are directed to the appropriate manager
- Maintain a clean, organized, and inviting showroom
- Keep the customer waiting area clean and comfortable
- Stock and maintain the customer café and refreshment areas
- Schedule and coordinate drivers for vehicle swaps
- Communicate scheduling details and changes to the appropriate team members
- Assist with other customer service and administrative duties as needed
- Customer-focused, professional, and comfortable interacting with a variety of people
- Committed to providing an excellent customer experience
- Organized and able to manage multiple priorities
- Dependable, attentive, and willing to take initiative
- A clear and courteous communicator, both in person and over the phone
- Comfortable using computers, email, and scheduling systems
- Able to work effectively in a fast-paced, team-oriented environment
- At least 18 years of age
- Authorized to work in the United States
- Ability to pass a pre-employment background check, including a drug screen for illegal substances
About this role
Berlin City Kia's Guest Services Associate role is your entry point to the dealership floor—you'll be the first impression customers have when they walk through the door. Your day involves welcoming guests, directing them to the right department, maintaining a clean and comfortable showroom and café area, and handling follow-up calls to gauge customer satisfaction. You'll also manage some administrative work, including scheduling drivers for vehicle swaps and coordinating scheduling details across the sales and service teams.
The position suits someone who genuinely enjoys helping people and can juggle multiple tasks without losing focus. You need to be organized, reliable, and comfortable on the phone and with basic computer systems. While prior experience in customer service, hospitality, or automotive settings is a plus, Berlin City Kia is willing to train someone with the right attitude and genuine interest in supporting others. You must be at least 18, authorized to work in the US, and able to pass a background check and drug screen.
The compensation package includes $20 per hour, paid time off that starts accruing immediately, medical and dental coverage, a 401(k) with employer contribution, and up to $75 monthly for health and wellness memberships. The dealership emphasizes a team-oriented, supportive environment and is part of Berlin City Auto Group, which operates across Maine and Vermont.
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$20 per hour
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