Services Operations Analyst - GTM Operations
Qualtrics
Salary undisclosed
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Description
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Why We Have This Role
How You’ll Find Success
- Able to build and maintain strong senior relationships. Can push senior leaders to make decisions and take action.
- Can drive consensus with various stakeholders and is able to align on next steps and take action to move forward through very ambiguous situations.
- Able to execute and finish large impact projects while designing scalable and repeatable processes.
- Enjoys working with and leading others who aren’t part of their specific organization. Understands how to build credibility and influence others to achieve an objective.
- Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes.
How You’ll Grow
- In this role, you will be able to grow from handling one part of a very large project all the way up to owning a large program that has executive sponsorship
- You will be able to dig into details of spreadsheets and present to C level executives
- You will have autonomy to identify large company challenges and put together a plan and go and fix them
Things You’ll Do
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As a member of the GTM Programs team, you will be working on critical field programs that span all product lines and align to company big bets. Our team members will contribute to these high-priority initiatives by taking part in the planning, project management, and execution of these key company initiatives, and by leading cross-functional work streams. Example projects include:
- Measure and optimize service offerings to help drive better customer experiences, improve renewal rates, and increase ACV.
- Identify and create improved processes related to driving new ACV, increasing renewal rates, and/or saving time for the field teams.
- Develop playbooks that help managers/account teams spend their time doing the things that most impact their team’s performance in hitting their key metrics.
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Additional example responsibilities may include:
- Drive increased renewal rates and new business by giving weekly report outs to the product leadership teams on renewal and growth performance.
- Increase new business by planning targeted campaigns and plays for key growth strategies.
- Focus on increasing customer usage by planning product-focused Customer Success enablement sessions.
- Ensure our customers and product managers are in close contact by facilitating a Customer & Product Management connect program.
What We’re Looking For On Your Resume
- 5-10 years of relevant experience in Customer Success or Sales Operations, Finance or Management consulting
- At least 3 years of experience in the software industry and cloud platform businesses. Experience at a B2B SaaS company is a plus.
- Experienced with Excel/Google Sheets
- Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end.
- Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes and align stakeholders.
- Strong written and visual presentation skills. This position is expected to build content that will be used directly with customers in a one-on-one setting by Customer Success.
- Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
- Ability to work cross-functionally across the business. Provide structure to ambiguity to enable key decision-makers to make the best decision possible. In many cases developing recommendations based on facts and your holistic understanding of the situations.
- Detail-oriented person with a natural curiosity that helps them deeply understand problems and how best to solve them.
What You Should Know About This Team
- This team is very tenured at Qualtrics (average 6 years) and has great relationships in various departments
- We play a key role across teams and departments at Qualtrics and get to work on important projects that have regular executive level visibility
- Small close-knit team that enjoys working with each other and working on a variety of different projects that take the team across the globe
Our Team’s Favorite Perks and Benefits
- Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
- Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
- Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
About this role
Qualtrics is looking for someone to bridge strategy and execution across its go-to-market organization. In this role, you'd develop programs, playbooks, and initiatives that help sales, customer success, and product teams hit their biggest growth targets—working across renewals, new business, and customer enablement. You'll partner with leadership and cross-functional stakeholders to identify what's working and what isn't, then design scalable processes and campaigns to move the needle on metrics that matter.
The work requires both analytical rigor and stakeholder influence. You'll spend time in spreadsheets finding patterns in performance data, then translate those insights into actionable recommendations for senior leaders and field teams. Projects span the full product portfolio and have executive visibility, so you're not managing in the background—you're presenting findings to C-level and owning outcomes. The role rewards people who can move from executing one piece of a large initiative to owning an entire program.
You should have 5–10 years in customer success, sales operations, or consulting, with at least three years in B2B SaaS. Strong Excel skills, proven ability to juggle multiple projects, and comfort operating in ambiguity are table stakes. The team is small, stable, and well-connected across Qualtrics, which means you'll have real influence but also need to navigate complex stakeholder dynamics to get things done.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Active Visa Sponsor
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Services Operations Analyst - GTM Operations postings in Provo, and analyze any offer before you accept it.
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