Service Department Manager
D.H. Pace Company, Inc.
Salary undisclosed
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Description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. aspires to hire a Service Manager who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial service and installation business with a high degree of customer interfacing. If you are an excellent communicator who is highly organized, and possesses a good mechanical aptitude, apply today!
Position Overview
- Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
- Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving
- Effectively communicate with customers, ensuring the highest quality service is always provided
- Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary
- Other duties as assigned
Qualifications:
- Bachelor’s Degree highly preferred
- Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
- Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
- Must possess a Valid Driver’s License and good driving record
What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
Benefits
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
About this role
D.H. Pace Company, a billion-dollar family-owned distributor and installer of commercial and industrial door, docking, and security products, is seeking a Service Department Manager for its Olathe office. This is a hands-on leadership role managing technicians and office staff while overseeing the service and installation business. You'll own budget and P&L responsibility, handle employee scheduling and dispatching, troubleshoot technical issues, and maintain direct customer relationships—balancing operational efficiency with service quality.
The ideal candidate brings at least two years of supervisory or managerial experience in a commercial building products company, ideally with repair, installation, or maintenance operations. You'll need a bachelor's degree (highly preferred), strong communication and organizational skills, mechanical aptitude, and a valid driver's license with a clean driving record. This is a contract position requiring you to work in-office in Olathe, Kansas.
D.H. Pace offers comprehensive benefits including medical, dental, and vision coverage from day one, generous paid time off, company-paid life and disability insurance, a 401(k) with employer match, and HSA/FSA options. Background checks, drug screening, and driving record verification are required before hire.
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Pay for this role
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