Customer Success Advocate
Esri
CA$19 - CA$33 / hour
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Description
Overview
Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. In this role, you will serve as a trusted partner, ensuring seamless interactions and operational excellence. You’ll leverage your problem-solving skills, attention to detail, and ability to collaborate across teams to help customers achieve success with Esri’s solutions. This position offers opportunities for professional growth and advancement within Customer Service and across the organization.
Responsibilities
- Deliver exceptional customer experiences: Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships.
- Own the order lifecycle: Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards.
- Collaborate across teams: Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions.
- Drive operational excellence: Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction.
- Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs.
Requirements
- 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities
- Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
- Ability to use resources to research issues and manage complex customer inquiries
- Customer oriented with a high level of professionalism
- Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change
- Experience with Microsoft Office Suite
- Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
- High School diploma or equivalent
Recommended Qualifications
- Bachelor’s in business or related field
- Minimum typing speed of 35 wpm
- Knowledge of SAP and Salesforce
- Basic knowledge of Microsoft Excel
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Benefits
- health insurance
- 401(k)
- stock options
- life insurance
About this role
Esri is seeking a Customer Success Advocate to serve as the primary support contact for customers using its GIS solutions. You'll manage the full order lifecycle from initiation through fulfillment, handle customer inquiries with accuracy and care, and collaborate with internal teams to resolve complex issues. The role emphasizes operational excellence—analyzing processes, identifying improvements, and staying current on systems and best practices to support evolving customer needs.
The position requires at least one year of customer service experience, strong communication and multitasking abilities, and proficiency with Microsoft Office. You'll need to work quickly and accurately in a fast-paced environment while managing detailed records and maintaining high professionalism. A high school diploma is required; a bachelor's degree in business or a related field is preferred. Knowledge of SAP and Salesforce, along with basic Excel skills, would strengthen your candidacy. U.S. work authorization is required; visa sponsorship is not available.
Based in Redlands, California, this full-time in-office role offers competitive benefits including medical, dental, and vision coverage, a 401(k) with profit-sharing, paid time off, and opportunities for professional growth within the organization. The salary range is $19.10 to $33 per hour, depending on experience and qualifications.
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Pay for this role
$19 to $33 per hour
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