Mercedes-Benz Service Advisor
Mercedes-Benz of Henderson
Salary undisclosed
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Description
At Mercedes-Benz of Henderson, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry.
We are looking for a professional, customer-focused individual who is highly organized, communicates with confidence and empathy, and takes pride in delivering an exceptional service experience. The ideal candidate understands how to balance hospitality and sales effectiveness while maintaining trust with the customer.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
What You Will Do
- Serve as the primary point of contact for service guests and play a critical role in creating a seamless, professional, and luxury-level service experience.
- Listen carefully to customer concerns, document repair and maintenance needs accurately, coordinate with technicians and internal teams, and communicate clearly throughout the repair process.
- Greet guests promptly and professionally, review vehicle concerns, recommend maintenance and repair services based on vehicle needs and manufacturer guidelines, and prepare accurate repair orders.
- Provide timely updates, explain recommendations and repair findings in a way customers can understand, obtain approvals for additional work, and ensure guests are informed of pricing, timelines, and completion status.
- Work closely with technicians, parts, warranty, and management to ensure repair orders are written clearly, work is properly dispatched, and vehicles move efficiently through the service process.
- Identify opportunities to improve customer retention, service sales, and overall department performance by delivering a high standard of communication, follow-through, and guest care.
- Success in this role requires strong attention to detail, sound judgment, excellent interpersonal skills, and the ability to manage multiple priorities in a fast-paced environment while maintaining a calm, polished, guest-focused approach.
What We Are Looking For
- Experience in a dealership or automotive service environment, along with the ability to interpret customer concerns, translate them into clear repair instructions, and coordinate effectively with technicians and internal departments.
- A strong understanding of repair order documentation, maintenance recommendations, warranty awareness, and service department workflow is highly valued.
- We are seeking someone who is proactive, dependable, detail-oriented, and comfortable working in a performance-driven environment.
- The ideal candidate must be able to build rapport quickly, handle difficult conversations with professionalism, and maintain a sense of urgency without sacrificing quality or guest satisfaction.
Qualifications
- High school diploma or equivalent required
- Automotive dealership or service advising experience preferred
- Valid driver’s license and insurable driving record required
- Ability to communicate effectively with customers, technicians, and management
- Ability to prepare accurate repair orders and maintain detailed documentation
- Basic proficiency with dealership management systems, service software, and standard office applications preferred
At Mercedes-Benz of Henderson, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.
We are an Equal Opportunity Employer
Benefits
- health insurance
- dental insurance
- vision insurance
- 401(k)
- paid time off
- life insurance
- disability insurance
- professional development
About this role
Mercedes-Benz of Henderson is looking for a Service Advisor to manage the customer-facing side of its service department. You'd be the main contact for guests from arrival through vehicle completion, responsible for understanding their concerns, documenting needs accurately, coordinating with technicians, and keeping customers informed throughout the repair process. The role balances hospitality with sales effectiveness—recommending maintenance and repairs based on vehicle needs while building trust and explaining findings in ways customers understand.
Success here depends on strong organizational skills, attention to detail, and the ability to juggle multiple priorities without losing your composure. You'll work closely with technicians, parts, warranty, and management to ensure repair orders are clear and vehicles move efficiently through the shop. The ideal candidate is proactive and dependable, comfortable handling difficult conversations professionally, and genuinely focused on retention and customer satisfaction in a performance-driven environment.
Prior experience in a dealership or automotive service setting is preferred, along with familiarity with repair order documentation, maintenance guidelines, and dealership management systems. You'll need a high school diploma, valid driver's license with an insurable record, and solid communication skills across all levels. The position is full-time and in-office in Henderson, Nevada, and includes health, dental, and vision insurance, paid time off, 401(k) with matching, professional development support, and other standard benefits.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Mercedes-Benz Service Advisor postings in Henderson, and analyze any offer before you accept it.
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