Senior Partner Success Manager, Eastern US
Via
145,000 - 165,000 / year
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Description
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.
This is a US East Coast role. We're ideally looking for candidates in Miami or Atlanta (remote), but are open to other East Coast locations.
- Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
- Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
- Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
- Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership
- You have minimum of 6+ years of relevant work experience, including client facing experience
- Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others
- Comfortable with frequent travel, you're excited to connect with partners face-to-face
Compensation and Benefits:
- Salary Range: $145,000-$165,000. Total compensation also includes variable pay and equity.
- Comprehensive health coverage, with low-cost dental and vision plans
- A 401(k) with company match and vesting
- Fully paid parental leave for new parents, with extended leave options
- Additional benefits (mental health, pet insurance, and other wellness perks)
- 20 days of paid time off (PTO) annually
Ready to join the ride?
Via is an equal opportunity employer.
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Benefits
- Salary Range: $145,000-$165,000. Total compensation also includes variable pay and equity.
- Comprehensive health coverage, with low-cost dental and vision plans
- A 401(k) with company match and vesting
- Fully paid parental leave for new parents, with extended leave options
- Additional benefits (mental health, pet insurance, and other wellness perks)
- 20 days of paid time off (PTO) annually
About this role
Via's transportation platform powers public transit systems globally, and this Senior Partner Success Manager role puts you at the center of that mission on the US East Coast. You'd own the full partner lifecycle—from understanding each agency's operational challenges to negotiating expansions and renewals that drive revenue growth. The work blends relationship management with data analysis: you'll dig into performance metrics to surface actionable insights, then translate those into strategic recommendations that help partners expand their services.
The role demands someone with 6+ years of client-facing experience who thinks like both a business strategist and an analyst. You'll need to stay composed under pressure, build trust quickly, and move comfortably between high-level partnership conversations and detailed service data. Travel is frequent and expected. This is a contract position based remotely from the East Coast (Miami or Atlanta preferred, but flexible), with a salary range of $145,000–$165,000 plus variable pay and equity.
The fit here is someone energized by fast-paced environments and high ownership, who sees setbacks as pivots rather than roadblocks, and who genuinely enjoys helping partners succeed. If you thrive on building durable relationships and using data to unlock growth, and you're comfortable with the travel cadence, this role offers real scope to influence how transit agencies operate and serve their communities.
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Pay for this role
$145,000 to $165,000 per year
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