General Manager
Lakeside International Trucks
$90,000 - $110,000 / year
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Description
Key Responsibilities
- Direct leadership of the location’s parts manager and service team and ownership of their financial results.
- Top leadership at the branch, responsible for being a champion of excellence, fostering a positive, customer-focused culture, and driving financial results.
- Management responsibilities for location technicians and service advisors.
- Focus parts and service team on critical KPIs, drive performance, and hold individuals accountable
- Ensure the execution of company initiatives to drive profitable growth and provide exceptional customer experience.
- Assist associates in resolving challenges and customer concerns
- Generate new ideas to improve the day-to-day operations of the branch
- Ensure compliance with warranty procedures, repairs, and documentation
- Maintain location, cleanliness and organization, supervise general upkeep of dealership facilities and Grounds
- Regularly evaluate employee performance and skill levels, ensuring training needs are being met.
- Maintain a safe work environment and ensure employees adhere to company safety practices
- Adapt to the evolving needs of the organization and undertake additional responsibilities as needed
Skills, Knowledge and Expertise
- A high school diploma or equivalent
- Strong written and verbal communication skills
- Have a CDL (or the ability to obtain one)
- 4-5 years of related experience in a shop and parts management (heavy/medium duty preferred)
- Experience with training, coaching and mentoring employees
- Detail oriented and highly organized
- Demonstrated ability to communicate goals and strive to deliver favorable results
- Ability to work effectively within a team environment
- Experienced in customer relations and conflict management
- Active desire to develop professional skills and have an active role in career growth
- Proficiency with dealership computer systems/ DMS
About this role
Lakeside International Trucks is seeking a General Manager to lead parts and service operations at its Madison location. You would own the financial performance and culture of the branch, directing the parts manager and service team while managing technicians and service advisors. The role combines hands-on leadership—coaching employees, resolving customer concerns, and driving accountability around key performance metrics—with operational oversight of facilities, compliance, safety, and execution of company initiatives aimed at profitable growth and customer satisfaction.
This position suits someone with four to five years of shop and parts management experience, ideally in heavy or medium duty trucks. You'll need strong communication and organizational skills, a CDL or willingness to obtain one, and proven ability to train and mentor staff. The role demands comfort with dealership management systems, attention to detail, and the capacity to balance financial results with building a positive, customer-focused workplace culture. You should be ready to adapt as organizational needs evolve and to generate improvements in day-to-day operations.
Typical pay for this role
$40,000
Typical range: $20,000 to $60,000
This role's local market on JobMinglr
Pay for this role
$90,000 to $110,000 per year
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