Law Office Administrator - Louisville, KY
Cordell & Cordell
Salary undisclosed
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Description
Why This Role Matters
As the first point of contact for our potential and current clients, you play a critical role in shaping the client experience. You’ll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention with bonus opportunities tied to performance.
What You’ll Do
• Serve as the primary point of contact for incoming client inquiries
• Schedule, confirm, and reschedule consultations
• Manage attorney calendars to maximize efficiency
• Conduct timely follow-up with prospective clients
• Deliver a professional, empathetic intake experience
• Enter and maintain accurate client data in our Case Management System
• Monitor and respond to calls, emails, and voicemails promptly
• Maintain an organized office and reception space
• Coordinate couriers, process servers, and marketing materials
• Process deposits, invoices, and check requests
• Handle sensitive client information with discretion and care
What We’re Looking For
We’re looking for someone who brings a blend of professionalism, reliability, and a commitment to quality client service. Ideal candidates will possess:
• High school diploma or GED
• Experience in a law office, medical office, or professional setting preferred
• Strong communication and client service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Professional presence and dependable attendance (on-site, M–F, 8–5)
• Proactive, solutions-oriented mindset
Acknowledgement:
The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.
We also offer our full-time employees the following benefits:
- Medical Plans: including HDHP, PPO, HSA and FSA
- Dental, Vision, Life and AD&D, Long-Term Disability, and Short-Term Disability Insurance
- 401(k) Savings with Employer Matching
- Paid time off
- Participate in our Wellness Program and potentially earn Employer Paid health premiums!
Benefits
- health insurance
- 401(k)
- paid time off
- disability insurance
- wellness program
About this role
Cordell & Cordell's Louisville office is seeking an administrator to serve as the frontline for client interactions in a family law practice. You'll manage the intake experience—scheduling consultations, fielding inquiries, maintaining attorney calendars, and conducting follow-ups with prospective clients. The role also involves data entry in the case management system, basic financial processing, and coordination of logistics like process servers and couriers. Your ability to be organized, empathetic, and responsive directly influences whether potential clients convert and stay with the firm, and the position includes performance-based bonus opportunities tied to those outcomes.
The ideal candidate has prior experience in a law office, medical office, or similar professional environment, though the minimum requirement is a high school diploma or GED. You'll need strong communication skills, proficiency with Microsoft Office, and the capacity to juggle multiple priorities while maintaining accuracy and discretion with sensitive client information. This is a full-time, in-office role (Monday–Friday, 8–5) that demands reliable attendance and a professional demeanor.
Cordell & Cordell offers competitive compensation, comprehensive health benefits including medical, dental, and vision coverage, a 401(k) with employer matching, paid time off, and a wellness program with potential employer-paid premiums. The firm emphasizes work-life balance and positions this role as meaningful work within a national family law practice.
How this employer is doing
solid
- Workplace Culture News
In the news
Cordell & Cordell Paralegal Gets Bias, Harassment Reprisal Trial, Bloomberg Law News
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Law Office Administrator - Louisville, KY postings in Louisville, and analyze any offer before you accept it.
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