Service Express Utility
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Test beepers and radios to ensure communications equipment works properly. Place requested items such as rollaway beds and refrigerators in guest rooms. Deliver extra towels, bathrobes, and other items to guest rooms. Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo. Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms. Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms. May deliver food, beverage or other amenities and assemble orders to go.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
At The Ritz-Carlton's Lahaina property, this part-time role supports the guest experience through behind-the-scenes logistics and service delivery. You'll test communications equipment, stock guest rooms with requested items like rollaway beds and linens, deliver messages and packages, and ensure guests receive complimentary toiletries and other amenities promptly. The work spans both practical maintenance tasks and direct guest interaction, requiring you to move fluidly between technical checks and personalized service.
The position demands physical stamina—you'll be on your feet for extended periods, regularly lifting items up to 50 pounds, navigating stairs and service corridors, and reaching overhead and below knee level. You'll also need to read small print, visually inspect equipment for defects, and follow detailed procedures while maintaining professional appearance and confidentiality. No prior hospitality experience or certifications are required; a high school diploma or equivalent is preferred but the role welcomes candidates ready to learn Ritz-Carlton service standards.
This is a good fit if you're reliable, detail-oriented, and comfortable with physical work in a fast-paced luxury hotel environment. You'll work directly with guests and collaborate with housekeeping and front-of-house teams to keep operations running smoothly in a beautiful Hawaii location.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Service Express Utility postings in Lahaina, and analyze any offer before you accept it.
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