NA Construction Client Delivery & Service Lead

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Qualifications

The Requirements

• Education: Bachelor’s degree in business administration, risk management, insurance or a related field, or equivalent experience.

• Experience: Minimum of 10 years of commercial Property & Casualty insurance or brokerage experience, including at least 5 years in a client-facing account management or service leadership role; prior people-management experience required. Construction industry experience preferred, but not required.

• Technical Knowledge: Deep knowledge of commercial P&C coverage forms, the end-to-end renewal process, and brokerage service delivery and operations; working knowledge of WTW systems and tools preferred.

• Licensing: Active insurance broker P&C license required, or ability to obtain one within the required timeframe. Designations such as CPCU, ARM, CIC, CRIS or CRM preferred.

• Leadership Skills: Proven ability to lead, coach and develop client service professionals, manage performance, and build a culture of accountability, collaboration and continuous improvement.

• Analytical and Process Skills: Ability to analyze workflows, identify inefficiencies and implement scalable improvements; comfortable using data and KPIs to drive decisions.

• Communication: Excellent verbal, written and presentation skills, with the ability to engage credibly with clients, colleagues and senior leaders on complex or technical topics.

• Travel: Willingness to travel domestically as needed to meet with colleagues and clients, as needed.

Key Competencies

• Strategic thinking and sound judgment in a fast-paced environment

• Negotiation, conflict resolution and stakeholder management

• Talent development and team building

• Client-centric mindset with a focus on retention and growth

• Adaptability, accountability and resilience

• Ability to influence without authority across matrixed teams

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets