B&F Service Expert - Sobe
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton's South Beach location, this role centers on creating memorable dining experiences rather than simply delivering food and service. As a B&F Service Expert, you'll work across multiple stations—setting tables, communicating orders to the kitchen, serving guests directly, and maintaining dining areas—all with the goal of making each interaction feel intentional and part of the overall experience. The position demands physical stamina, attention to detail, and the ability to read a room and respond to guest needs in real time.
The work is hands-on and physically active. You'll spend most of your shift on your feet, moving through dining spaces that may include uneven surfaces, and regularly lifting, carrying, and reaching to complete tasks. You'll need to read menus and verify information accurately, manage multiple priorities simultaneously, and maintain professional appearance and communication throughout your shift. Safety, company policies, and quality standards are non-negotiable foundations of the role.
This is an entry-level position suited to someone with minimal or no formal service experience who is willing to learn on the job. A high school diploma or equivalent is preferred but not always required. If you're reliable, detail-oriented, physically capable of sustained standing and lifting, and genuinely interested in hospitality rather just a paycheck, this full-time in-office role offers a direct path into Ritz-Carlton service standards.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable B&F Service Expert - Sobe postings in your area, and analyze any offer before you accept it.
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