Front of House Manager

N Family School

$55,000 - $60,000 / year

Grosse Pointe Farms, MIFull-timeOn-siteIntermediate

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Description

Purpose of the Role

The Front of House Manager plays a vital role in shaping the daily family experience at N Family School. This role leads the front-of-house function, ensuring the school feels warm, welcoming, organized, and calm for children, families, and team members.

By combining exceptional service, strong systems, and thoughtful people leadership, the Front of House Manager supports smooth school operations and helps ensure families feel confident, connected, and cared for from their very first interaction.

To be successful in this role, you will Go Beyond, Be Outstandingly Outstanding, and Play as a Team.

Key Responsibilities and Tasks

Family Experience & Front-of-House Leadership

Serve as the face of the school, welcoming children and families each day
Act as the first point of contact for families via phone, email, and in person
Lead the Go Beyond family experience, ensuring shared spaces and welcome areas are consistently well-presented
Manage family communications, including inboxes, surveys, session changes, tours, and day-to-day queries
Support new child onboarding and settling-in processes, ensuring families feel informed and supported

School Operations & Systems

Oversee front-of-house operational systems, including enrollment tracking, invoicing support, procurement coordination, and scheduling administration
Track occupancy, waitlists, notices, and family plan changes, escalating risks or trends to the School Manager
Support admissions and local marketing activity, including newsletters and school communications
Work closely with event leads to plan and deliver school events and family experiences
Liaise with facilities and maintenance partners to ensure the school remains safe, compliant, and well-maintained

People Leadership & Team Support

Line manages the School Operations team, including kitchen and cleaning team members
Set daily priorities, delegate tasks, and monitor performance across front-of-house operations
Support onboarding, training, and professional development within the operations team
Foster a positive, collaborative culture aligned with N Family values

Health, Safety & Compliance

Ensure completion and follow-through of all required health and safety checks
Promote a culture of behavioral safety and proactive risk management
Support classroom coverage as needed to maintain ratios and care standards
Always follow Health & Safety policies, safeguarding procedures, and state licensing requirements

General Responsibilities

Work a flexible schedule aligned with school operating hours, typically between 6:00 a.m. and 6:00 p.m., with availability for occasional evenings or events
Use digital systems confidently, including Google Workspace and school management platforms
Take on additional responsibilities as needed to support the school and wider organization

Experience

Experience in a customer-facing, school operations, hospitality, or service-led role
Proven ability to multitask, prioritize, and remain calm in a fast-paced environment
Experience working with operational systems such as scheduling, procurement, or enrollment tracking
Confidence using digital tools and communication platforms

Qualifications

Meets all applicable state licensing requirements for employment in a licensed early childhood setting
Postsecondary education preferred; equivalent professional experience considered
Coursework or experience in Early Childhood Education is a plus
Successful completion of all required background checks and clearances
Must meet all state health screening and immunization requirements, including tuberculosis screening, as required by licensing authorities

Personal Attributes

Warm, welcoming, and service-oriented with a genuine passion for family experience
Highly organized and detail-focused, with strong follow-through
Calm and solution-oriented, even under pressure
Clear, professional communicator with families and team members
Dependable, team-oriented, and aligned with N Family’s values and culture

Supervisory Responsibilities

This role directly manages the School Operations team, including kitchen and cleaning team members, and supports performance management, task delegation, and team development.

Physical Demands & Work Environment

This role involves regular standing, walking, and movement throughout the school day, as well as routine use of computers, phones, and digital systems. The Front of House Manager works in a licensed early childhood setting and may have moderate exposure to noise and childhood illnesses.

The physical demands described are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions, in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws.

Our Commitment

This job description outlines the general nature of the role and does not constitute an exhaustive list of responsibilities. It does not alter the at-will nature of employment. As N Family School grows, responsibilities may evolve, and team members may be asked to support beyond their usual scope in the spirit of teamwork and shared success. All team members share responsibility for safeguarding and child protection.

Key Responsibilities

If you think you got what it takes, click apply and fill in our super quick (1 min) application form!

If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.

About this role

N Family School in Grosse Pointe Farms is seeking a Front of House Manager to lead the operational and family-facing side of a licensed early childhood setting. You'd be the first point of contact for families, managing everything from daily welcomes and communications to enrollment tracking, invoicing support, and event coordination. The role requires someone who can balance warm, attentive service with strong systems thinking—keeping shared spaces organized and welcoming while handling the behind-the-scenes logistics that keep a school running smoothly.

You'll also lead and develop the School Operations team, including kitchen and cleaning staff, setting priorities and fostering a collaborative culture. This means supervisory experience or readiness is important, along with comfort managing digital platforms like Google Workspace and school management systems. The position demands flexibility with hours typically between 6 a.m. and 6 p.m., and you'll need to stay calm and solution-focused while juggling multiple priorities in a fast-paced environment with children and families present.

The ideal candidate has prior experience in customer-facing operations, hospitality, or school settings, ideally with exposure to scheduling, enrollment, or procurement systems. State licensing requirements and background clearances are mandatory. A background in early childhood education is a plus but not required if you bring equivalent professional experience. The salary range is $55,000–$60,000 for this full-time, in-office role.

Typical pay for this role

$40,000

Typical range: $40,000 to $60,000

This role's local market on JobMinglr

Pay for this role

$55,000 to $60,000 per year

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