Distribution Technology Specialist - Design Hotels
The Ritz-Carlton
Salary undisclosed
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Description
In a nutshell
The Specialist Distribution Technology ensures the optimal and revenue-maximizing use of distribution systems across our 300 member hotels. With at least two years of prior experience in distribution or a related field, the Specialist acts as the escalation point for complex technical issues, advanced troubleshooting, and conflict resolution that directly impact hotel and company revenues.
The Specialist is also responsible for onboarding new hotels, delivering advanced trainings, and mentoring interns. By ensuring accurate configuration, rate integrity, and alignment of distribution strategies, the Specialist safeguards revenue streams, maintains rate parity, and minimizes risks such as Best Rate Guarantee (BRG) claims.
The role requires strong technical expertise, analytical skills, and problem-solving ability, combined with customer-facing skills to support hotels across diverse markets and cultural contexts. In addition, the Specialist is responsible for mentoring and supervising interns, training peers, delivering system trainings, and contributing to strategic projects that enhance distribution processes, optimize performance, and drive measurable revenue impact.
Tasks & Responsibilities
System Implementation & Advanced Management
- Configure, maintain, and optimize member hotels in SynXis, MARSHA, and related Marriott systems (HPP, Product Catalog, Oscar, One Yield, DAC, etc.).
- Monitor connectivity and performance across OTAs, GDS, IDS, Voice, direct booking engines, and mobile channels.
- Handle escalated tickets requiring in-depth troubleshooting, ensuring timely resolution.
- Conduct audits and system health checks, ensuring integrity, compliance, and consistency of data across systems.
- Configure and implement new hotels within Design Hotels systems, supporting budgeted revenue targets.
Hotel Support & Training
- Act as an escalation point for complex distribution-related issues and recurring problem cases.
- Provide advanced second-level support to hotels on system use, connectivity challenges, and performance optimization.
- Deliver comprehensive onboarding and advanced CRS trainings for hotels, covering interfaces, booking engines, and distribution strategies.
- Advise hotels on advanced rate setup, revenue integration, and best practices in distribution and channel management.
- Handle conflict resolution with hotels, travel agents, or guests when issues arise.
Content & Channel Optimization
- Ensure accuracy and consistency of hotel content (room types, descriptions, amenities, policies, taxes, images, etc.) across all connected channels, aligned with PMS setup.
- Manage and support rate loading across all distribution channels (public, confidential, negotiated, campaigns, consortia, groups, etc.) in CRS and connected systems, including Cvent and GDS emulator. Ensure accurate and timely rate configuration to drive revenue through transaction fees, maintain rate parity across channels, and minimize exposure to Best Rate Guarantee (BRG) claims.
- Lead OTA and GDS onboarding processes and resolve escalated connectivity or extranet access issues (Booking.com, Expedia, Agoda, Trip.com, etc.).
- Perform GDS and OTA audits and troubleshooting, particularly for Enhanced Business Model (EBM) hotels.
Leadership, Collaboration & Projects
- Supervise and train interns, acting as a mentor and ensuring knowledge transfer.
- Support onboarding and training of new Distribution Technology team members.
- Collaborate with internal stakeholders (Revenue/Commercial Strategy, Sales & Marketing, RFP & Travel Trade, Reservations, Account Management) to align distribution technology with commercial goals.
- Contribute to distribution-related projects aimed at improving operations, developing training materials, and enhancing processes.
Experience & Mindset
Education & Background
- Degree in Hospitality Management, Business Administration, Information Technology, or a related field.
- Minimum 2 years of professional experience in distribution, reservations, revenue management, or related technical hospitality roles.
Experience & Knowledge
- Advanced knowledge of distribution systems:
- CRS: SynXis, MARSHA, SiteMinder, etc.
- Marriott systems: DAC, HPP, Product Catalog, MaRFP, MARSHA, mPortal, etc.
- Knowledge about connectivity with different hotel systems:
- PMS: Opera, MEWS, StayNTouch, Protel, Infor, etc.
- RMS: Duetto, IDeaS, HappyHotel, etc.
- OTAs: Booking.com, Expedia, Agoda, Trip.com, Tablet, Mr. & Mrs. Smith, etc.
- Experience with XML required.
- XTML language not required but of advantage.
- Proven expertise in troubleshooting complex technical issues.
- Proficiency in Microsoft Office (especially Excel) with ability to analyse and interpret data.
Languages
- Excellent command of English (company working language)
- At least one additional language required: further languages is an advantage.
Core Competencies
- Strong analytical and problem-solving skills.
- Ability to handle complex cases independently and escalate strategically.
- High attention to detail and data accuracy.
- Excellent communication and interpersonal skills with cross-cultural awareness.
- Leadership skills with ability to supervise and mentor interns.
- Ability to manage multiple priorities and perform under pressure.
- Adaptability to evolving technology and distribution trends.
Perks & Benefits
- A great experience in the niche market of luxury boutique hotels
- Hybrid mobile working options
- Working hours may vary between 7AM and 9PM (Monday to Friday)and in coordination with your personal wishes
- Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™
- Great benefits at member hotels, brand partners and other employee discounts and special offers, including Marriott Explore rates
- Career development opportunities in an international company
About Design Hotels™
Design Hotels GmbH (www.designhotels.com) is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels™ the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels™ embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.
Please send your application without a picture.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
You'd be managing distribution technology across a portfolio of 300 luxury boutique hotels, acting as the technical backbone that keeps revenue flowing through multiple booking channels and systems. The role sits at the intersection of technical expertise and business impact—you'll configure and troubleshoot complex hotel systems (SynXis, MARSHA, Marriott platforms), resolve escalated issues that directly affect revenue, and ensure rate integrity across OTAs, GDS, and direct channels. This is hands-on work requiring deep knowledge of hospitality tech stacks, XML, and the ability to audit systems for compliance and performance.
Beyond system management, you'll be a key support figure for hotels navigating distribution challenges, delivering advanced trainings, and mentoring interns. You'll collaborate with internal teams on revenue strategy and lead onboarding for new hotels and OTA partnerships. The work demands strong analytical skills, attention to detail, and the ability to juggle multiple priorities while communicating clearly across cultural contexts—your team spans 39 countries at Design Hotels' Berlin headquarters.
This position suits someone with at least two years in distribution, reservations, or related hospitality tech roles, plus a degree in hospitality, business, or IT. You'll need fluent English, at least one additional language, and genuine technical depth across CRS systems, connectivity protocols, and data analysis. The hybrid setup and flexible working hours (7am–9pm, Monday–Friday) offer some flexibility, though the role's escalation nature means you'll be managing complex problems independently and under pressure.
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Pay for this role
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