Multi-Property Assistant Sales Manager (Corporate) - The Abu Dhabi EDITION l Marriott Downtown Abu Dhabi l MEA
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
You'd be supporting sales operations across multiple properties within the Abu Dhabi EDITION and Marriott Downtown Abu Dhabi portfolio. The role centers on handling guest interactions—processing reservations, managing changes and cancellations, fielding inquiries, and applying sales techniques to maximize revenue while preserving loyalty. You'll also manage Marriott Rewards transactions, coordinate with Sales and Data Administration teams to resolve issues, and handle administrative work like filing, correspondence, and data entry. A significant part of the job involves determining and issuing complimentaries to guests as recognition of their patronage.
This position requires someone with at least two years of related hospitality or sales support experience, though no supervisory background is necessary. You'll need strong communication skills—both written and verbal—attention to detail when entering and verifying information, and the ability to work within established company policies while maintaining professional standards. The role also involves supporting management by helping train and motivate staff, so you should be comfortable modeling company values and contributing to team performance.
The work is based in-office at the Abu Dhabi properties and is full-time. This suits someone looking to build a career in hospitality operations who enjoys direct guest contact and wants exposure to multi-property coordination within a luxury hotel environment.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Multi-Property Assistant Sales Manager (Corporate) - The Abu Dhabi EDITION l Marriott Downtown Abu Dhabi l MEA postings in Abu Dhabi, and analyze any offer before you accept it.
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