Customer Service Representative (English)
PrimeXBT
Salary undisclosed
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Description
How you are going to make an impact 🛠
- Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
- Work together with various departments to address complex problems and escalate issues when necessary.
- Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
- Record and document repetitive issues to contribute to process improvement.
- Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
- Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
- Identify and execute initiatives to improve the overall customer experience.
Discover your Fit 🪄
- Experience in fintech (forex/crypto).
- 1+ years of online customer support experience.
- Excellent written and oral English.
- Excellent interpersonal and communication skills.
- Ability to manage or navigate stressful situations.
- Experienced with using customer service software, tools and databases
Conditions of work:
Shifts are 2/2 4am-4pm GMT
We are ready to provide for you
- 100% remote job at any place you wish
- Competitive salary based on your experience
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
! Please provide cv in English !
Benefits
- health insurance
About this role
PrimeXBT is looking for a Customer Service Representative to handle support across multiple channels—email, live chat, and phone—for their fintech platform. You'll respond to customer queries, troubleshoot issues using diagnostic techniques, and work with other departments to resolve complex problems. The role also involves documenting recurring issues to drive process improvements, creating support materials like FAQs and tutorials, and guiding clients toward relevant products and services.
This position suits someone with at least a year of online customer support experience and a background in fintech, particularly forex or crypto. You'll need strong written and spoken English, solid interpersonal skills, and the ability to stay composed under pressure. Familiarity with customer service software and databases is essential.
The job is fully remote with a fixed shift pattern (2/2, 4am–4pm GMT). Compensation is competitive and experience-based, with quarterly performance bonuses, medical insurance after probation, and additional sick leave accrual. You'd be joining an international, cross-functional team working on a product in a demanding sector.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Representative (English) postings in your area, and analyze any offer before you accept it.
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