Spa Service Expert (Spa Attendant)
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working as a Spa Service Expert at The Ritz-Carlton Dubai means being the operational backbone of the spa—handling everything from guest check-ins and reservation management to processing payments and promoting services. You'll be the first point of contact for guests, turning routine transactions into memorable moments that reflect the hotel's luxury standards. The role requires comfort with both people-facing interactions and backend systems work, as you'll move between greeting guests, using reservation software, and managing the flow of the spa experience.
The position is physically active and demands stamina; you'll be on your feet for extended periods, navigating the spa environment while occasionally lifting or carrying items up to 25 pounds with assistance. Attention to detail matters—from verifying guest information in the system to maintaining professional appearance and communication at all times. You'll also need to stay current with spa services and retail offerings to answer guest questions confidently and handle the administrative side of bookings and payments smoothly.
This role suits someone with a service mindset who thrives in a fast-paced, luxury hospitality setting and doesn't need prior spa experience to succeed. High school education is the baseline requirement; what matters more is your ability to stay organized, work on your feet, follow procedures consistently, and treat every guest interaction as part of the overall experience rather than just a transaction.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Spa Service Expert (Spa Attendant) postings in Dubai, and analyze any offer before you accept it.
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