Cluster IT Specialist (Fixed Term)
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Join our team as a Cluster IT Specialist and play a key role in supporting hotel technology operations across multiple properties. You will be responsible for maintaining and improving IT systems, supporting hotel teams, managing technology projects, ensuring compliance with security standards, and providing technical support to stakeholders.
Key Responsibilities
- Support and maintain hotel technology infrastructure, networks, servers, and systems.
- Manage IT projects, upgrades, maintenance, backups, and disaster recovery processes.
- Partner with hotel leadership and technology vendors to deliver effective IT solutions.
- Ensure compliance with Marriott technology, security, and PCI standards.
- Provide end-user support and act as an escalation point for technical issues.
- Support internet services and technology requirements for hotel guests and events.
What We're Looking For
- Experience in IT support, systems administration, or hospitality technology.
- Strong knowledge of Windows Server, Active Directory, LAN networks, desktop management, and Microsoft Office/Outlook.
- Excellent communication, problem-solving, and stakeholder management skills.
- Previous leadership or supervisory experience preferred.
- Hospitality industry experience is highly regarded.
Why Join Us?
- Work across multiple premium hotel properties.
- Be part of a collaborative and supportive team environment.
- Opportunities for professional growth and development.
- Exposure to a wide range of hospitality technologies and projects.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Supporting technology across a cluster of premium Ritz-Carlton properties in Melbourne, this fixed-term role sits at the intersection of IT operations and hospitality service delivery. You'll maintain and upgrade the infrastructure—networks, servers, and systems—that keeps multiple hotels running, while managing projects like backups, disaster recovery, and technology refreshes. The position requires you to work closely with hotel leadership and vendors to solve problems and implement solutions, all while ensuring compliance with Marriott and PCI security standards.
The ideal candidate brings hands-on experience in IT support or systems administration, with solid technical grounding in Windows Server, Active Directory, LAN networks, and desktop management. Beyond technical skills, you'll need strong communication and problem-solving abilities to support both hotel staff and guests, and to escalate and resolve issues effectively. Leadership or supervisory experience is valued, as is any background in hospitality technology—though not strictly required.
This is a full-time, in-office position suited to someone who wants exposure to a range of hospitality technologies and the chance to work across multiple properties within a collaborative environment.
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Pay for this role
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