Customer Service Specialist
Suncorp Group
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Customer Service Specialist (AAMI Specialists)
Job Description
Full-Time Role
Locations- Brisbane, QLD, Australia
Start Date- Wednesday 4th November
Thinking about a new career path? Come join Suncorp in Brisbane!
Are you looking for a secure and rewarding role where your people skills truly matter?
We’re currently recruiting full-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia.
Experience in hospitality, retail, childcare, or contact centres can set you up for success in this fast-paced role. If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you. At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed.
Shift Details
This is a full-time role (37.5 hours per week), working Monday to Friday.
Start window: 9:00am - 11:00am (8:00am - 10:00am during daylight saving).
Please note 'Start window' means you may be rostered to start at any time within this window and must be available to work these hours.
Training
Complete a 7-week, full-time paid training program based in our Brisbane office, designed to give you the knowledge and support you need to succeed.
Please note that you'll be required to work full-time from the Brisbane office during training. Once training is complete, you'll transition to your roster and our flexible hybrid working model. Rosters are provided 6 weeks in advance.
What You'll Be Doing as an AAMI Specialist:
- Support customers with their insurance enquiries over the phone
- Provide personalised solutions that meet customers' needs
- Build strong customer relationships through exceptional service
- Achieve service and sales targets while putting the customer first
- Resolve enquiries confidently and efficiently
What You'll Bring:
- A genuine passion for helping customers
- Strong communication and problem-solving skills
- The ability to explain information clearly and simply
- Motivation to achieve individual and team goals
- A collaborative approach to working both in the office and remotely
- Resilience, adaptability and a willingness to learn
Home Office Requirements
As this is a hybrid role, Suncorp will provide your laptop. You'll need:
- A reliable internet connection
- An ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)
- A private, quiet workspace suitable for taking customer calls
What You’ll Enjoy:
- Competitive salary: $62,000 + 12.5% super
- Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
- Hybrid working with a blend of office and home-based work
- A strong focus on work-life balance
- Staff discounts with more than 400 leading Australian retailers
- Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
- Reward and recognition programs
- Ongoing learning, career development and internal progression opportunities
- Join one of Australia's most trusted and inclusive employers
- Opportunities to get involved in community initiatives and volunteering programs
Please note: Benefits may vary depending on role, level and location.
Explore our full benefits
Why You'll Love Working at Suncorp:
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact judith.fernandes@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Chase the Sun and apply today.
Benefits
- parental leave
About this role
Suncorp is hiring Customer Service Specialists to join its AAMI insurance team in Brisbane, supporting customers across Australia with policy enquiries and solutions. You'll spend your first seven weeks in full-time paid training at the Brisbane office, then transition to a hybrid model where you'll work Monday to Friday between 9:00am and 11:00am start times. The role involves handling customer calls, explaining insurance information clearly, building relationships, and meeting service and sales targets while prioritising customer needs.
This position suits people with a genuine interest in helping others and strong communication skills. Background in hospitality, retail, childcare, or contact centre work is valued but not essential—what matters is your ability to problem-solve, adapt, and work both collaboratively in an office and independently from home. You'll need a reliable internet connection and a private, quiet home workspace with appropriate equipment (keyboard, mouse, dual monitors, desk and chair).
The full-time role offers a competitive salary of $62,000 plus 12.5% superannuation, comprehensive leave entitlements including 20 weeks full parental leave at full pay, and staff discounts across over 400 retailers plus up to 25% off Suncorp brands. Suncorp emphasises work-life balance, career development, and internal progression opportunities within an inclusive employer committed to supporting employee success.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Specialist postings in Brisbane QLD, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.