Call Operator (AYS) Supervisor
The Ritz-Carlton
Salary undisclosed
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Description
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Call Operator AYS Supervisor because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Position Summary:
- Be the connecter and facilitator of collective power and supervise the Guest Services team and supporting your team with general operational tasks
- Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
- Assign rooms according to guest requests and preferences whenever possible
- Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
- Oversee service standards whilst identifying and implementing improvement initiatives
- Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential
- Plan and execute team building activities for your team as together we are better.
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Leading the Guest Services team at Sheraton Port Douglas, you'll supervise daily operations while serving as the primary point of contact for guest inquiries and requests. Your responsibilities span room assignments based on guest preferences, billing verification and adjustments, and handling general hotel questions—all while maintaining deep knowledge of the property and local community to create tailored guest experiences. You'll also oversee service standards, identify operational improvements, and foster team development through planning and execution of team-building activities.
The role requires supervisory experience in a similar setting and proficiency with OPERA property management systems or comparable platforms. You'll need to thrive in a fast-paced environment, bringing self-motivation, problem-solving ability, and a collaborative approach to building relationships with both guests and staff. Australian working rights are essential.
Marriott International offers substantial benefits including staff discounts across their global portfolio, flexible work arrangements through their Life with the Works program, paid birthday leave, sabbatical opportunities, and access to internationally recognized training and career development within one of the world's largest hotel networks.
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Pay for this role
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