Night Auditor - GSE
The Ritz-Carlton
Salary undisclosed
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Description
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Night Auditor / GSE because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Primary Duties:
Coordinate Front Office operations during shift and ensure adherence to all Standards and Procedures.
Deal with problems and complaints received with the support of Duty Managers. Immediately act to restore guest satisfaction, demonstrating Marriott Standards at all times. Ensure all incidents are communicated to the Manager on Duty.
To notify and assist in investigations in all matters pertaining to safety and security
Timely dissemination of information throughout the entire Front Office Department. In addition to this, any information relevant to the operations of the resort in general is to be communicated to the Resort Operations Manager or General Manager.
Show due care of all equipment, report any maintenance issues and log accordingly.
Liaise with Housekeeping & Engineering Departments to ensure adequate rooms are available for arrivals.
Ensure Hotel credit policies are complied with.
Encourage selling of Hotel’s outlets and facilities.
Be proactive in observing operational needs across the Hotel, enlisting staff from other departments to assist in areas where business demands are higher.
Experience with OPERA preferred.
Facilitate repeat business through guest satisfaction.
Ensure that your work area is kept clean at all times.
Show due care of all equipment, report maintenance issues to supervisor.
Report and/or take action on any equipment breakdown or safety issue relevant to your work area.
To attend work on time, ensuring that you are at your workstation in line with your rostered shift requirement.
Follow the direction of your Manager and undertake duties as requested.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working the night shift as a Night Auditor at the Ritz-Carlton Port Douglas means you'll be the senior front office presence during after-hours operations, responsible for coordinating the team, handling guest issues, and ensuring the property runs smoothly when most guests are sleeping. You'll manage everything from resolving complaints and liaising with housekeeping and engineering to monitoring security matters, processing hotel credit policies, and communicating operational updates to management. The role demands someone who can stay alert and organized through a night schedule, think on their feet when problems arise, and represent Marriott's service standards consistently.
This position suits someone with front office experience who's comfortable with responsibility and independent decision-making. Familiarity with OPERA property management software is preferred. You'll need to be detail-oriented about maintenance reporting, proactive about cross-departmental coordination, and genuinely focused on guest satisfaction—whether that's resolving an immediate complaint or encouraging repeat business. Reliability with shift attendance and a willingness to support other departments when business is busy are essential.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Night Auditor - GSE postings in Port Douglas QLD, and analyze any offer before you accept it.
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