6525 - Complaint Investigator
Verista, Inc.
$70,000 - $99,899 / year
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Description
Description
Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.
Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.
Company Culture Guidelines & Values:
- We empower and support our colleagues
- We commit to client success at every turn
- We have the courage to do the right thing
- We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
- We constantly acquire new skills and learn from our experiences to enhance our collective expertise
Complaint Investigator / Quality Specialist Responsibilities:
- Review and investigate complaint information provided
- Perform visual/functional assessment as required
- Utilize Veeva to record and document Complaint History
- Research Deviation, Batch Record Review, Design History File/FMEA Review, Product Safety Assessment and Product Impact Evaluation background information pertaining to complaint
- Contact data stewards in order to gain more insight into complaint and gather data as needed
- Utilize Root Cause Investigation Summary and CAPA Overview as necessary to inform investigation
- Author Templates for basic complaints and complex complaints
- Utilize Templates to expedite the investigation write-up process for future complaint investigations
Requirements:
- Demonstrated capability to deliver on the Quality Specialist Responsibilities
- Capacity to make independent sound decisions and independently manage priorities
- Demonstrated ability to generate high-quality project deliverables independently by required due dates
- Capacity to identify issues and proactively elevate to the project lead
- Advanced Microsoft WORD, EXCEL, and PowerPoint capabilities
- Minimum 2 years of role relevant experience
For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.
*Verista is an equal opportunity employer.
Benefits
Why Choose Verista?
- High growth potential and fast-paced organization with a people-focused culture
- Competitive pay plus performance-based incentive programs
- Company-paid Life, Short-Term, and Long-Term Disability Insurance.
- Medical, Dental & Vision insurances
- FSA, DCARE, Commuter Benefits
- Supplemental Life, Hospital, Critical Illness and Legal Insurance
- Health Savings Account
- 401(k) Retirement Plan (Employer Matching benefit)
- Paid Time Off (Rollover Option) and Holidays
- As Needed Sick Time
- Tuition Reimbursement
- Team Social Activities (We have fun!)
- Employee Recognition
- Employee Referral Program
- Paid Parental Leave and Bereavement
Verista collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant, see the privacy notice for further details.
For more information about our company, please visit us at Verista.com
Benefits
- health insurance
- 401(k)
- paid time off
- parental leave
- tuition reimbursement
- disability insurance
About this role
Verista is seeking a Complaint Investigator to join its quality team in Fishers, Indiana. In this role, you'll investigate product complaints for life sciences clients, conducting visual and functional assessments, reviewing batch records and design history files, and performing root cause analyses. You'll document findings in Veeva, contact internal data stewards to gather information, and author investigation reports ranging from straightforward to complex cases. The work requires independent judgment, strong organizational skills, and the ability to meet tight deadlines while flagging issues to your project lead as needed.
This position is best suited for someone with at least two years of relevant quality or complaint investigation experience who is comfortable working with technical documentation and regulatory frameworks. You'll need advanced proficiency in Microsoft Office applications and the capacity to produce high-quality deliverables on your own. The role is based in-office and full-time, with a salary range of $70,000 to $99,899 depending on your background and experience.
Verista offers a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) with employer matching, paid time off with rollover options, tuition reimbursement, and paid parental leave. The company emphasizes a collaborative, people-focused culture within a fast-growing organization serving major brands in the life sciences industry.
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Pay for this role
$70,000 to $99,899 per year
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