Supervisor, Clinical Services - Remote

This remote role is open to applicants living in Oklahoma. 

The Job/What You’ll Do:

The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practices.

Schedule: TBD

Responsibilities:

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
• Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
• Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
• Monitor and evaluate clinical and crisis key performance indicators.
• Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
• Provide coaching and oversight to team leads for effective management of call center operations.
• Training of all new team leads, crisis agents, and peer support specialists.
• Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
• Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and building a successful team.
• Rotating clinical on-call responsibilities
• Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
• Other tasks as assigned.

Knowledge, Skills, Abilities:

• Critical thinking skills and effective decision-making within the context of the organization’s culture.
• Flexible interpersonal style to help coach others; Provides timely guidance and feedback.
• Results in task accomplishment.
• Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives.
• Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently.
• Maintains effectiveness when experiencing major changes in work tasks or environment.
• Adjusts effectively to new processes.
• Builds and maintains collaborative relationships that facilitate the accomplishment of goals.
• Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.

Education & Experience:

• Master’s Degree in behavioral health or related field. Current LMHP with at least two years post-license experience, preferably in crisis intervention
• Current Oklahoma Licensed Mental Health Professional
• 2-5 years of related behavioral health industry experience
• 2+ years of crisis intervention experience preferred
• 1+ year of supervisory experience preferred

This remote role is open to applicants living in Oklahoma. 

Schedule: TBD