Assistant Manager - Room Operations
The Ritz-Carlton
Salary undisclosed
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Description
JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Operations Activities
• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.
Contributing Information to Support Managing to Budget
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience
• Assists in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
About this role
Supporting Rooms Operations at The Ritz-Carlton's Phoenix property, this entry-level management role bridges housekeeping, front desk, concierge, and guest services functions. You would oversee shift openings and closings, manage employee scheduling and performance, handle guest concerns, and ensure the property maintains its cleanliness and service standards. The position requires you to understand how each department operates—from laundry and recreation to night audit procedures—and to step in operationally as needed.
The financial side is equally important. You'll monitor room rates and occupancy to support revenue goals, review operations reports, track departmental expenses against budget, and use payroll data to manage costs effectively. This means balancing guest satisfaction with the property's bottom line, not just managing people and processes.
To qualify, you need either three years of hands-on experience in guest services, front desk, or housekeeping, or a hospitality-related degree plus one year in a similar role. This is a solid stepping stone into hotel management if you have operational experience and are comfortable moving between multiple departments, working with data and budgets, and handling both employee and guest issues directly.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Assistant Manager - Room Operations postings in Phoenix, and analyze any offer before you accept it.
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