IT Systems Engineer
Thatch
$145,000 - $158,000 / year
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Description
About Thatch
For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
About the role
At Thatch, technology is how our teams get their work done, securely and without friction. As our IT Ops/Systems Engineer, you'll own the systems and access infrastructure that keeps the company running: endpoint compliance, identity and access management, and the operational backbone behind our security initiatives. This role goes beyond day-to-day support. You'll be the owner of company-wide compliance, conditional access and privileged access workflows in a Mac-first environment, with the autonomy to build the systems and automation that let us scale securely. If you want real ownership over how a fast-growing technology company manages access and identity, this role is for you.
What you'll do
- Own our technology stack including Okta, Iru, Mac, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
- Drive endpoint fleet compliance to 100% coverage across MDM, EDR, and DLP, and own remediation when devices fall out of compliance
- Administer conditional access policies (device trust, managed browser enforcement) and own the exception and escalation process when legitimate access gets blocked
- Own the Privileged Access Management (PAM) workflow, including replacing manual quarterly access reviews with automated request, approval, and time-bound removal
- Run trusted device and MFA enrollment, and lead remediation campaigns for weak or breached passwords
- Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and audit-ready documentation
- Vet and administer new SaaS tooling for SSO/IdP compliance as part of vendor onboarding, expose and remediate shadow IT
- Build and maintain a knowledge base that empowers employees to solve common issues independently
- Identify and build automation for repetitive IT and access-management tasks
- Partner with the Head of IT and Security to support company-wide initiatives and maintain our security posture
Background we're looking for
- 4-6 years of hands-on IT support or systems engineering experience in a corporate environment, ideally including some ownership of identity/access infrastructure
- Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
- Deep understanding of SSO, 2FA, passkeys, conditional access, and password management systems
- Experience administering or implementing a PAM tool, or a clear grasp of the concepts and willingness to build one from scratch
- Strong knowledge of security principles and best practices with proven ability to implement them at scale
- Excellent follow-through and organizational skills. You never let tasks fall through the cracks
Experience we’d be particularly excited about
- Experience driving a fleet from partial to full MDM/EDR/DLP compliance, and building the exception workflow that kept support ticket volume manageable
- Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
- Quick learners who can master new technologies with minimal guidance
- Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
- Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
- People who thrive in fast-paced environments and can adapt quickly to changing priorities
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 4-5 members of the team
- 30 minute video meeting with department leadership to discuss alignment to our company values and career goals
- 20-30 minute video meeting with our founders to discuss your approach to culture and our operating principles
Benefits
- health insurance
About this role
Thatch is looking for an IT Systems Engineer to build and own the identity and access infrastructure that underpins a fast-growing healthcare technology company. You'd take full responsibility for endpoint compliance across a Mac-first fleet, manage conditional access and privileged access workflows in Okta and related tools, and drive the complete employee lifecycle from onboarding through offboarding. This isn't a support role—you'd have real autonomy to design systems, build automation, and scale security practices as the company grows.
The ideal candidate has 4-6 years of hands-on IT or systems engineering experience, ideally with some background in identity and access management. You should be comfortable with SSO, MFA, PAM tools, and MDM platforms like Rippling and JAMF, though certifications in these areas or Security+/Network+ are valued. Beyond technical chops, Thatch is looking for someone self-motivated and detail-oriented who can work independently, communicate clearly across the organization, and turn repetitive manual processes into automated workflows.
The role is full-time, in-office in Austin, with a salary range of $145,000–$158,000. The interview process involves five rounds focused on your background, hands-on experience, team fit, alignment with company values, and conversation with founders.
Typical pay for this role
$140,000
Typical range: $100,000 to $140,000
This role's local market on JobMinglr
Pay for this role
$145,000 to $158,000 per year
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