Service Supervisor
D.H. Pace Company, Inc.
Salary undisclosed
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Description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. in Seattle, WA, is seeking to hire a Service Supervisor who will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker, apply now!
Job Responsibilities:
- Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
- Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
- Ensure workforce is efficiently managed to minimize negative labor variants
- Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies
- Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
- Fulfill all other duties as assigned by your manager
- Other duties as assigned
Job Requirements:
- Proven ability to implement process improvements
- Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
- Ability to effectively communicate with the customer and represent the company in a professional manner
- Minimum of 1-3 years of management or leadership experience
- Must possess valid driver’s license
- High School Diploma or GED required; Bachelor's Degree preferred
What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
Benefits
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
About this role
D.H. Pace Company's Seattle office is looking for a Service Supervisor to lead and manage a team of technicians serving commercial, industrial, and residential door, docking, and security clients. You'd be responsible for coordinating field staff to meet customer expectations, establishing service standards, and ensuring efficient operations. The role involves workforce planning, staff development, inventory management, and work order oversight—balancing both the technical side of the business and the people management required to keep operations running smoothly.
This position suits someone with 1–3 years of management or leadership experience who thrives in a fast-paced environment and can communicate effectively with both customers and internal teams. You'll need strong organizational and mechanical aptitude, a valid driver's license, and at least a high school diploma (bachelor's degree preferred). The ability to identify and implement process improvements and manage labor efficiency will be key to success.
D.H. Pace offers comprehensive benefits including medical, dental, and vision coverage from day one, paid time off, 401(k) matching, and life and disability insurance. This is a contract position based in Seattle, requiring in-office work. Background checks, drug screening, and driving record verification are required before hire.
Typical pay for this role
$40,000
Typical range: $20,000 to $60,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Service Supervisor postings in Seattle, and analyze any offer before you accept it.
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