IT Systems Manager
Pivotal Solutions
Salary undisclosed
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Description
Position Summary
The IT Systems Manager will be responsible for leading a team of technicians which may include developers, analysts, help desk operators, in the support of technology needs and strategic goals. Manages the IT Department and provides the leadership for technology-based solutions, creating a competitive advantage, enhancing the customer experience, improving service quality, improving cost effectiveness, and leading to greater productivity and efficiency.
Responsibilities
- Oversee infrastructure or application design, development, and implementation
- Resolve gaps in skills, processes, and resources
- Assign assignments, priorities, and deadlines
- Mentor, coach and lead a team
- Create budgets
- Build relationships with vendors and external teams
- Perform systems analysis to create new solutions or install and implement products purchased from vendors
- Offer solutions to business partners
- Serve as a liaison to both technical and non-technical staff at all level of the organization
- Support and comply with the company Quality System, ISO, and medical device requirements
- Read, understand, and follow work instructions and standard work
- Partner with other business segments: sales/marketing, customer service, engineering, quality, and finance
- Understand customer needs and the core business markets we serve
- Ensure business systems are implemented, maintained, and functioning properly
- Participate in required company meetings
- Maintain an organized work area (5S)
- Participate in the Operational Excellence Program
Qualifications
- Bachelor’s Degree in a Technical or Business field
- 3 years of experience leading technical teams
- Decision making and problem-solving skills
- Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
- Clear and effective verbal and written communication skills
- Attention to detail
- Organizational skills
- Ability to work in a fast-paced team environment
- Ability to prioritize and multitask
Desirable Criteria & Qualifications
- Certificates in Project Management
- Continuing Education; including participation in local chapters, associations, and/or organizations
About this role
Pivotal Solutions is seeking an IT Systems Manager to lead its technology operations from the Elk River office. You'd oversee a team of technicians, developers, and analysts while managing infrastructure and application design, implementation, and support. The role bridges technical and business needs—you'll work across sales, customer service, engineering, quality, and finance to ensure systems serve the organization's strategic goals and comply with ISO and medical device requirements.
This position demands both leadership and hands-on technical judgment. You'll assign work and deadlines, resolve resource gaps, manage budgets, build vendor relationships, and conduct systems analysis to solve business problems. The work requires clear communication with both technical staff and non-technical business partners, strong organizational skills, and the ability to prioritize multiple demands in a fast-paced environment.
You'll need a bachelor's degree in a technical or business field and at least three years leading technical teams. Proficiency with Microsoft Office and solid decision-making skills are essential. Project management certification and ongoing professional development are valued but not required. This is a full-time, in-office role that also involves participation in the company's Operational Excellence Program and compliance with its quality systems.
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Pay for this role
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