Service Desk Analyst
Pivotal Solutions
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Qualifications
- 1+ years of service desk/support experience
- Candidate must possess superior customer service skills.
- Possess excellent written and verbal communication skills.
- Demonstrate good judgment and strong attention to detail.
- Respond to customer’s service requests received via phone or E-mail.
- Document and log all support requests received by the Service Desk.
- Ability to problem solve and or escalate support requests.
- Research questions using available information resources.
- Utilize remote control utilities to provide remote technical support.
- Provide end user with updates on inquires not immediately resolved.
- Follow-up with end users to ensure problem resolution and customer satisfaction.
- Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
- Willing to work shifts to accommodate coverage needs.
Preferred Skills
- Service Desk experience required.
- Experience in providing high-level customer service.
- Knowledge of Track It System.
- Ability to work in a team environment.
- Basic knowledge of network administration.
About this role
Pivotal Solutions is seeking a Service Desk Analyst to handle first-line technical support for their Miami-based operation, working fully remote. You'll field support requests via phone and email, troubleshoot issues using remote access tools, and document each interaction in the ticketing system. The role requires you to balance solving problems independently with knowing when to escalate, while keeping customers informed throughout the process and following up to confirm satisfaction.
To succeed here, you'll need at least a year of service desk experience and a genuine commitment to customer service—strong communication skills and attention to detail are non-negotiable. Hands-on familiarity with Microsoft Windows and Office products is essential, and you should be comfortable researching solutions using available resources. Experience with Track It ticketing software and basic network administration knowledge are valued, though the posting suggests they're not absolute requirements.
The role involves shift flexibility to maintain coverage, so you'll need to be willing to adjust your schedule as needed. This is a full-time position suited to someone who enjoys direct customer interaction and problem-solving in a structured support environment.
Typical pay for this role
$60,000
Typical range: $40,000 to $80,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Service Desk Analyst postings in Miami, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.