NetCredit Loan Processing Representative (Remote)
Enova International
$17 / hour
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Description
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About the role:
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Loan Processor, you will specialize in a specific brand through our comprehensive 3-week training program. Following training completion, your main responsibility will be processing loan applications.
Responsibilities:
- Handle a queue of loan applications, ensuring compliance with established quality standards for processing
- Receive inbound calls from customers regarding their loan application
- Initiate outbound calls to customers to verify details on loan applications and request additional information if required
- Resolve customer issues efficiently through phone, email, or fax communication channels
- Keep customer accounts meticulously updated with accurate information
Requirements:
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.
Compensation:
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY. #BI-Remote #LI-Remote
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Benefits
- vision insurance
- 401(k)
- paid time off
- remote work
- parental leave
About this role
Enova's Loan Processing Representative role involves managing a high-volume queue of consumer loan applications for NetCredit, one of their multiple lending brands. You'll handle inbound and outbound customer calls to verify application details, request missing information, and resolve issues, while maintaining accurate account records and adhering to quality standards. The position includes a three-week training program to bring you up to speed on the brand-specific processes and systems.
This remote-based role suits someone with customer service experience who thrives under pressure and can juggle multiple tasks simultaneously. You'll need strong communication and active listening skills, comfort with technology platforms, and the ability to work independently from home. While prior call center experience is preferred, Enova values any proven background in fast-paced customer service environments where you've demonstrated professionalism and empathy.
The position pays $17 per hour with potential bonus compensation and is open to candidates residing in Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming. Full-time employees receive health, dental, and vision coverage including mental health benefits, 401(k) matching, PTO, paid holidays, and paid parental leave, along with access to employee resource groups and volunteer opportunities.
How this employer is doing
average
- News: Recently Raised Funding
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Pay for this role
$17 per hour
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