General Clerk III - 450744
TeleSolv Consulting
Salary undisclosed
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Description
This role will support the federal government and all applicants MUST be local to the Charlotte, NC. area.
**Please Note**
To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
MUST dress in professional business casual attire.
MUST have a reliable source of transportation.
The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.
Key Responsibilities
- May greet and check-in applicants.
- Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
- Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
- Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
- Check applicant-supplied information by accessing government databases.
- May need to escort applicants to designated locations
- Provide performance reports.
- Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
- Schedule interview appointments in the Trusted Traveler Programs Internal.
- Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
- Assist the public with membership card activation.
Skills, Knowledge and Expertise
- U.S. Citizen.
- Willing to go through an intense background check.
- Active Tier 4 Public Trust, or the ability to obtain and maintain one.
- High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
- Two (2) years of general administrative experience with customer interface.
- Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
- Two (2) years of related undergraduate study may substitute for experience.
About this role
Supporting the Department of Homeland Security's Trusted Traveler Program, this General Clerk III position at TeleSolv Consulting handles the administrative backbone of applicant processing in Charlotte. You'll manage identity verification, document review, database lookups, and appointment scheduling while providing direct assistance to program applicants both in person and by phone. The work involves checking applications against government systems, compiling daily performance reports, and helping the public navigate online enrollment and renewal processes.
The role requires U.S. citizenship and the ability to obtain a Tier 4 Public Trust clearance, which involves an intensive background investigation. You'll need at least two years of general administrative experience with customer-facing responsibilities and solid proficiency in Microsoft Office applications. A high school diploma or GED is required; alternatively, two years of related undergraduate coursework can substitute for the administrative experience requirement.
This is an in-office position in Charlotte with no remote flexibility. You must be local to the area, have reliable transportation, and be able to maintain strict punctuality and professional business casual dress standards. The salary is $21 per hour.
This role's local market on JobMinglr
Pay for this role
$21 per year
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