Guest Environment Expert -AM/PM FLEXIBLE
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.
About this role
The Ritz-Carlton's Guest Environment Expert role goes beyond standard housekeeping—it's about shaping how guests experience the hotel through meticulous attention to every space. You'll handle a full range of responsibilities across guest rooms and public areas, from fulfilling specific guest requests to restocking supplies and deep cleaning, with the autonomy to identify and address what needs attention in your assigned spaces. The work is physically demanding, requiring you to be on your feet for extended periods while regularly lifting, carrying, and moving items up to 50 pounds.
Success in this position hinges on consistency: maintaining the hotel's quality standards, following procedures precisely, upholding guest confidentiality, and presenting yourself professionally at all times. You'll work full-time in Miami at a property where safety, policy compliance, and attention to detail directly shape the guest experience. This is a hands-on role suited to someone who takes pride in creating clean, welcoming environments and who can work independently within a structured hospitality setting.
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Pay for this role
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