Event Day Ticket Seller
Detroit Lions
Salary undisclosed
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Description
The Event Day Ticket Seller is responsible for providing exceptional customer service and maximizing individual ticket sales on event day.
ESSENTIAL FUNCTIONS:
The Event Day Ticket Seller position will have daily responsibilities including, without limitation, the following:
- Efficiently facilitate ticket sales, will call and provide exceptional customer service at ticket sales windows
- Demonstrate a high degree of proficiency of the ticketing and point of sale software
- Accurately and efficiently process orders, apply payments and ensure accurate delivery of event tickets
- Enter and/or update customer account information
- Ability to make decisions during high-pressure situations.
- Maintain organization of tasks and event documents.
- Ability to work well with people; must have exceptional interpersonal skills.
- Attention to detail and organized with cash handling and basic accounting principles.
- Must be able to work a flexible schedule including nights, weekends, and holidays.
- Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 75% schedule availability on event days.
NONESSENTIAL FUNCTIONS:
- Will provide exceptional customer service at the Ford Field ticket sales windows
- Will be highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers
- Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing.
WHAT’S REQUIRED:
- High school diploma or GED preferred.
- Must be customer-service oriented and have a fan-friendly attitude.
- Ability to figure simple mathematical problems.
- Ability to respond effectively to the most sensitive inquiries or complaints.
- Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
- Experience in customer service and guest relations.
- Working knowledge of Microsoft Office products.
- A high degree of technological competence
- Oral and written communication skills.
- Ability to speak in a professional manner via telephone/in person with guests, fans and staff
- Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours.
Benefits
- flexible schedule
About this role
Working event days at Ford Field, you'd be selling tickets directly to Lions fans at the ticket windows—handling transactions, processing will-call requests, and managing customer inquiries under the pressure and energy of game day. The role demands solid proficiency with ticketing and point-of-sale software, accuracy with cash handling, and the composure to work through high-volume situations while maintaining service quality.
This is a full-time position that requires genuine availability: you need to commit to at least 75% of all ticketed events, which means nights, weekends, and holidays are part of the schedule. The job suits someone with customer service experience who enjoys working with people, stays organized under pressure, and can handle both routine transactions and sensitive complaints professionally. Basic math skills, familiarity with Microsoft Office, and reliable attendance are essential.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Event Day Ticket Seller postings in Detroit, and analyze any offer before you accept it.
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