F&B Service Expert (Apprentice) - WET Deck
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working as an F&B Service Expert at WET Deck means being the backbone of the guest experience—not just delivering food and drinks, but orchestrating every detail that makes a meal memorable. You'll manage table settings, communicate with the kitchen, interact directly with guests, and maintain service areas, all while staying on your feet and moving through the restaurant environment. The role demands physical stamina (standing, walking, and managing items up to 25 pounds regularly), attention to detail with menus and orders, and the ability to adapt to the fast-paced demands of a high-end hotel setting.
This is an apprenticeship position suited for someone with minimal or no restaurant experience who is ready to learn the Ritz-Carlton service standards from the ground up. You'll need to be comfortable with hands-on work, able to follow procedures precisely, and committed to maintaining professional appearance and communication at all times. The focus is on building a foundation in hospitality service within one of the world's most recognized luxury brands, where safety, quality, and guest satisfaction are non-negotiable.
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Pay for this role
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