Cluster Groups & Events Sales Executive | Four Points by Sheraton Sheikh Zayed Road
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
Four Points by Sheraton Sheikh Zayed Road is seeking a Cluster Groups & Events Sales Executive to manage inbound and outbound guest communications, reservations, and sales activities. The role sits at the intersection of customer service and revenue generation—you'll handle reservation requests and changes across multiple channels, process Marriott Rewards transactions, and apply upselling techniques to maximize bookings while preserving guest loyalty. You'll also manage guest requests and complaints by coordinating with relevant departments, determining appropriate complimentaries, and ensuring each interaction reflects the brand's service standards.
This is an office-based position suited to someone with at least two years of related hospitality, sales, or customer service experience. You'll need strong communication skills—both written and verbal—to represent the property professionally on calls and in correspondence, along with attention to detail for processing reservations and maintaining guest records accurately. The role includes general administrative support to the Sales & Marketing team and occasional mentoring of colleagues, though no formal supervisory experience is required or expected.
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Pay for this role
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