Assistant Guest Relations Manager
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Assistant Guest Relations Manager role at The Ritz-Carlton Dubai sits at the front line of guest operations, managing check-ins, payment processing, account setup, and the full spectrum of front desk transactions. You'll handle Marriott Rewards enrollment, verify rates against market codes, process multiple payment types, balance daily reports, and secure cash and receipts. Beyond transactions, you'll field guest requests, coordinate with other departments to resolve them, and follow up to confirm satisfaction. The role also carries a training and mentoring component—you'll support staff development, serve as a point of contact for employee concerns, and model the property's service standards.
This position requires at least one year of related front desk or guest services experience and one year of supervisory or lead experience. You need comfort with POS systems and accounting procedures, strong written and verbal communication skills, and the ability to stand for extended periods while managing multiple priorities. A high school diploma or equivalent is required. Success here depends on balancing operational precision—accurate data entry, payment handling, compliance with procedures—with genuine hospitality and the ability to advocate for both guests and staff.
The role is full-time and in-office at the Dubai property. It suits someone ready to step into a supervisory-track position who thrives in a structured, detail-oriented environment and wants to develop leadership skills within a luxury hospitality setting.
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Pay for this role
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