Account Manager, Mid-Market accounts
Kaseya
Salary undisclosed
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Description
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of MME key accounts focusing on supporting customers that have strong growth potential.
In this role, you’ll be responsible for expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.
Key Responsibilities
Account Ownership & Expansion: Take full ownership of a portfolio of Mid-Market accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.
Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers—especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.
Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.
Required Qualifications
- 2-4+ years of experience within an account management or relationship focused sales role
- Experience in B2B sales managing mid-market (250-1000 employees) clients
Preferred Qualifications:
- Experience working with VARS or Channel partners to support growth
- Proven ability to meet or exceed sales targets
- Strong commercial mindset with a passion for account growth and expansion
- Highly motivated, coachable and resilient in a fast-paced environment
- Excellent communication, organizational, and interpersonal skills
- Experience using CRM tools (Salesforce preferred)
- Strong analytical and forecasting abilities
Why Kaseya?
Join a fast-growing company transforming the IT industry. At Kaseya, you’ll work with cutting-edge technology, collaborate with a high-energy team, and accelerate your career in a role where your impact is immediately visible.
If you’re ready to take ownership of a high-potential account base and turn opportunity into growth, we’d love to hear from you.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
About this role
Kaseya is seeking an Account Manager to own a portfolio of mid-market accounts and drive expansion across their IT management and cybersecurity platform. You'll take full responsibility for identifying upsell and cross-sell opportunities within existing customers, re-engaging accounts with low adoption, and developing tailored growth strategies through regular business reviews and outreach. Success means hitting revenue targets, monitoring product usage to ensure customers realize value, and working closely with Customer Success and Sales teams to maximize account potential.
This role suits someone with two to four years of account management or relationship-focused sales experience, ideally managing mid-market clients (250–1,000 employees). You'll need a commercial mindset, strong forecasting and analytical skills, and comfort using Salesforce to track pipeline and activity. Experience with VARs or channel partners is a plus. The position is based in Miami and requires in-office presence, offering the chance to work with a fast-growing company backed by Insight Partners that manages over 15 million endpoints globally.
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Pay for this role
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