Urgent Care Veterinary Practice Manager
American Veterinary Group
Salary undisclosed
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Description
UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.
As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.
Key Responsibilities
- Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.
- Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.
- Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.
- Reports to the Regional Director of Operations, UrgentVet
- Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time
- Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS)
- Work hours are 3-11pm on weekdays and 10am-8pm on weekends
- This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws
Skills, Knowledge and Expertise
Emotional Intelligence and Communication
- Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
- Excellent communication skills, with emphasis on active listening and timely follow-up
- High level of self-awareness, with a willingness to receive feedback and continuously improve
- Skilled in de-escalation and conflict resolution techniques
- Negotiation and persuasion skills, with the ability to influence outcomes and build consensus
Leadership and Team Management
- Innate leadership skills, including humility, vision, and the ability to take calculated risks
- Confidence in decision-making and ability to inspire and motivate others
- Proven track record of being trustworthy, reliable, and maintaining confidentiality
- Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
- Teachable mindset, with a strong desire and ability to learn new concepts and skills
- Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving
- Team awareness, with a focus on fostering collaboration and inclusivity
- Ability to inspire and motivate team members to achieve goals and overcome challenges
- Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
- Proficiency in delegating tasks and leveraging team members' strengths
- Capacity for immediate course correction in response to changing circumstances
- Commitment to collaboration and fostering a positive team environment
- Professionalism in all interactions, both internal and external
Operational Expertise and Business Acumen
- Specific knowledge of veterinary practice operations and industry standards
- Critical thinking skills, with the ability to analyze situations and make sound decisions
- Flexibility to adapt to changing circumstances and priorities
- Effective time management skills, with the ability to prioritize tasks and meet deadlines
- Proactive approach to identifying and addressing issues before they escalate
- Strong business acumen, with an understanding of financial management principles and practice growth strategies
Benefits
- Opportunity for career advancement as UrgentVet continues to grow and expand clinic locations throughout the country
- Tuition assistance for prospective Veterinary Technician Students
- Tuition reimbursement for Credentialed Veterinary Technicians
- Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!
- Health Care Plan (Medical, Dental & Vision Options)
- 401k Match
- Generous paid time off (PTO)
- Paid Parental Leave + Paid Maternity Leave
- One (1) Work/Life Balance day off
- Short-term and long-term disability options
- Supplemental insurance options
- Discounted Veterinary Care
- Scrub allowance
- Hands-on and E-training include Fear Free certification
- Professional growth opportunities
- Bonus potential based on performance
Benefits
- Opportunity for career advancement as UrgentVet continues to grow and expand clinic locations throughout the country Tuition assistance for prospective Veterinary Technician Students Tuition reimbursement for Credentialed Veterinary Technicians Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people! Health Care Plan (Medical, Dental & Vision Options) 401k Match Generous paid time off (PTO) Paid Parental Leave + Paid Maternity Leave One (1) Work/Life Balance day off Short-term and long-term disability options Supplemental insurance options Discounted Veterinary Care Scrub allowance Hands-on and E-training include Fear Free certification Professional growth opportunities Bonus potential based on performance
About this role
Leading an urgent care veterinary practice requires someone who can balance operational efficiency with genuine compassion for both patients and staff. At UrgentVet's Albuquerque location, you'd manage day-to-day operations for an after-hours clinic serving dogs and cats with acute conditions like wounds, infections, and digestive issues. The role demands strong people leadership—fostering an inclusive team culture, mentoring staff, and collaborating with referring veterinarians—alongside business acumen to maintain financial stability and drive growth. You'd report to the Regional Director of Operations and work 40-45 hours weekly across evening and weekend shifts (3-11pm weekdays, 10am-8pm weekends), with occasional longer hours as veterinary emergencies require.
Success here hinges on emotional intelligence, conflict resolution, and the ability to make sound decisions under pressure. You should have prior management experience, ideally in veterinary medicine or a related field, combined with a genuine understanding of veterinary practice operations and industry standards. The position suits someone who thrives in a fast-paced environment, communicates effectively across clinical and administrative teams, and is committed to continuous learning and improvement.
UrgentVet offers tuition assistance for veterinary technician credentials, health coverage including medical, dental, and vision plans, 401k matching, and generous paid time off. The company emphasizes career advancement as it expands, positioning this role as a foundation for growth within a growing urgent care network.
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Pay for this role
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