Eligibility Officer
Suncorp Group
Salary undisclosed
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Description
What You’ll Do:
• Assess psychological injury claims in line with NSW Workers Compensation legislation and scheme requirements.
• Make timely, fair, and evidence-based eligibility and entitlement decisions.
• Support injured workers with empathy and professionalism through respectful, trauma-informed communication.
• Gather and review medical, employment, and factual information to support sound decision-making.
• Work closely with employers, insurers, treating practitioners, legal representatives, and icare stakeholders.
• Explain complex legislative decisions clearly and confidently to customers and stakeholders.
• Apply new and evolving psychological injury legislation in day-to-day claims management.
• Escalate complex or sensitive matters appropriately while maintaining strong file quality and documentation standards.
What You’ll Bring
• Have experience in Workers Compensation, personal injury claims, or a related customer-focused environment.
• Can communicate clearly, confidently, and empathetically with a wide range of stakeholders.
• Bring strong analytical skills, attention to detail, and sound judgement.
• Are adaptable, resilient, and comfortable working in a changing environment.
• Enjoy working collaboratively while managing your own priorities independently.
Why You’ll Love Working at Suncorp
When you join Suncorp, you’re not just starting a job, you’re building a career with a company that values your growth, well-being, and success. Here’s what we offer:
- Hybrid working: Flexible mix of office and home.
- Work-life balance: Support to thrive personally and professionally.
- Reward & recognition programs: Celebrating your achievements.
- Reputable employer: A trusted, inclusive, and diverse organisation.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Chase the sun, apply online today
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact anais.diaz-vazmas@suncorp.con.au for a confidential conversation.
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Benefits
- Hybrid working: Flexible mix of office and home.
- Work-life balance: Support to thrive personally and professionally.
- Reward & recognition programs: Celebrating your achievements.
- Reputable employer: A trusted, inclusive, and diverse organisation.
About this role
Suncorp is seeking an Eligibility Officer to assess psychological injury claims under NSW Workers Compensation legislation and determine entitlement decisions. You'll review medical, employment, and factual information to make fair, evidence-based judgments while communicating complex legislative requirements clearly to injured workers, employers, insurers, and other stakeholders. The role demands trauma-informed communication and sound judgment, particularly when handling sensitive or complex matters that require escalation.
This position suits someone with prior experience in workers compensation, personal injury claims, or similar customer-focused environments who combines strong analytical skills with genuine empathy. You'll need to communicate confidently across diverse audiences, work independently while collaborating effectively, and stay adaptable as psychological injury legislation continues to evolve. The hybrid arrangement in Newcastle offers flexibility between office and remote work.
Suncorp emphasizes career growth, work-life balance, and recognition within a diverse, inclusive organization. The role is full-time and based in Newcastle NSW.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Eligibility Officer postings in Newcastle NSW, and analyze any offer before you accept it.
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