On-Site General Manager: Alamo Ranch, San Antonio TX

Pay: $65,000 per year

Employment Status: Full-Time

Company Vision

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers who happen to be in the business of community association management. Together, we RISE.

Our Core Values:

Honoring Commitments • Precision • Unquenchable Curiosity • Stewardship • Being a Great Partner • Inspire Others with Your Attitude • Finding a Way, Despite Any Obstacles • Taking Ownership

Position Overview

The On-Site General Manager serves as the primary point of contact between the Association’s Board of Directors, residents, and vendors — combining full leadership of on-site operations with hands-on, front-line community management for a large, 1,750-home community. This hybrid role requires a dedicated on-site manager who can both direct daily operations and personally handle resident-facing service. Responsibilities span financial and administrative oversight, vendor and work order management, Board support, and day-to-day resident and front-desk service.

Key Responsibilities

• Serve as the primary point of contact for the Board of Directors, residents, and vendors, providing timely updates and addressing inquiries.
• Provide daily, hands-on management of the property, including front desk/reception coverage, greeting homeowners, and resolving account questions.
• Supervise on-site staff and vendors (e.g., admin, maintenance, concierge, valet, security) as applicable to the community.
• Conduct daily property inspections; open, track, and follow up on work orders through resolution.
• Manage vendor contracts and coordinate vendor access with security; obtain and compare bids for Board review.
• Manage amenity and gate access for residents, guests, and vendors, including fobs, codes, and credentialing.
• Process invoices and maintain budget and financial reporting awareness; maintain and update the HOA binder.
• Prepare and deliver a weekly Management Report to the Board; prepare materials for Board meetings.
• Manage amenity reservations and oversee events, including setup and breakdown support.
• Enforce community guidelines through communication and by sending violation notices as needed.
• Respond to all calls and emails within 24 hours of receipt.
• Maintain current knowledge of state and regulatory statutes and the community’s governing documents, policies, and procedures.
• Build and maintain positive resident relationships, resolving concerns promptly and driving continuous service improvement.
• Perform other duties as assigned.

Required Skills and Qualifications

Experience:

• High school diploma or equivalent required; bachelor’s degree from an accredited university preferred.
• At least one year of experience in association management, property management, or a related customer-service field.

Skills:

• Proficient in Microsoft Office and property management software (e.g., CINC WebAxis, Nabr Network).
• Strong organizational, written, and verbal communication skills; excellent interpersonal skills.
• Able to multitask, prioritize, and resolve issues while maintaining professionalism.
• Friendly, outgoing, and courteous demeanor with a strong customer-service orientation.
• Knowledge of HOA/condominium regulations and procedures preferred.

Other Requirements:

• Valid driver’s license and reliable personal transportation; able to travel to and from client sites.
• Physical ability to lift up to 20 lbs. and to sit, stand, and walk as needed.

Schedule (office hours would be different)

• Monday–Friday, 8:00 AM–5:00 PM; evenings and weekends as required by demand.

Typical Working Conditions

• Works both indoors and outdoors on property; may occasionally require work outside standard hours.

Compensation and Benefits

Pay Range: $65,000 per year

Benefits Package:

• Group health insurance
• Life and AD&D insurance
• Additional options for dental, vision, and short-term disability coverage
• 401(k) retirement plan
• Paid time off and paid holidays