Office Manager
Packard Culligan Water
$70,000 - $80,000 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Packard Culligan Water in Minnetonka is looking for an Office Manager who’s excited to lead a team, make an impact, and help shape the customer experience in our growing Residential division. In this role, you’ll take the lead on administrative and financial operations, support our installation and service teams, and play a key part in driving customer satisfaction, retention, revenue growth, and overall dealership success.
Duties and Responsibilities
Customer Service & Team Leadership
- Model and uphold Packard Culligan Core Values:
- Accountability
- Being Open‑Minded
- Caring About Relationships
- Supervise, train, and mentor CSRs serving Residential customers, ensuring all Customer Service Levels (CSLs) are met.
- Monitor call handling, email communication, scheduling, and workflow to ensure timely, high‑quality interactions.
- Ensure CSR proficiency in cross‑selling services and writing orders.
- Empower staff to work in good faith with customers to increase retention and reduce loss.
- Resolve escalated customer concerns promptly and professionally.
- Develop and implement customer service standards and best practices.
Financial & Administrative Management
- Oversee all billing processes for Residential services, ensuring accuracy and timeliness.
- Manage accounts payable/receivable, move‑outs, bad debt, collections, and credit approvals.
- Perform account reconciliation for completed service and delivery work.
- Review financial reports for the Residential division, identify trends, and recommend corrective actions.
- Ensure all month‑end processes are completed.
Operational Coordination
- Collaborate with the Residential Service Manager, Route Manager, and other key stakeholders to align office operations with field activities.
- Maintain accurate customer documentation and safeguard sensitive information.
- Ensure compliance with company policies, accounting standards, and regulatory requirements.
Process Improvement & Reporting
- Identify opportunities to improve processes, efficiency, and customer experience.
- Lead regular department meetings to communicate goals, updates, and performance metrics.
- Provide data analysis and recommendations to support strategic decision‑making.
Cross‑Functional Collaboration
Work closely with:
- General Manager
- Residential HH Service Manager
- Route Manager
- C&I Office Manager
- Regional Area Manager / Area Sales Manager
Support company‑wide initiatives and contribute to overall dealership success. Perform other related duties as assigned.
Skills and Competencies
- Strategic Thinking & Leadership: Demonstrates strong strategic thinking and leads a skilled, motivated team.
- Employee Experience: Creates a positive employee experience through strong leadership and emotional intelligence.
- Customer-Centric Mindset: Maintains a commitment to service excellence and handles escalated situations with professionalism.
- Collaboration: Leverages teamwork, strong interpersonal skills, and effective partnerships across departments.
- Multi‑Tasking: Manages competing priorities in a fast‑paced environment.
- Analytical Thinking & Problem Solving: Applies strong analytical skills to daily operations.
- Decision‑Making: Uses sound judgment to address complex issues and collaborates to ensure the best outcomes.
Minimum Qualifications
Education
- High School Diploma required.
- Bachelor’s degree in Business Administration, Accounting, or related field preferred.
Experience
- Minimum 3 years of office management experience.
- Strong leadership, communication, and organizational skills.
- Solid understanding of billing, AP/AR, inventory management, and procurement.
- Experience with bid preparation and contract administration.
- Proficiency in Microsoft Office and accounting systems.
Licenses/Certifications
- Valid Driver’s License with a safe driving record.
Culligan Offers
- A competitive base salary with high incentive potential
- Unbelievable benefits, including zero-deductible medical plans, dental and vision coverage, a wellness program with incentives, 401K with employer match, tuition reimbursement, scholarship opportunities, paid time off, and paid holidays
- Career advancement through training and development
- Work-life balance, with Monday-Friday, normal business operating hours
- Continuous training and development, with corporate support in human resources, accounting, and compliance
Benefits
- health insurance
- dental insurance
- vision insurance
- 401(k)
- paid time off
- tuition reimbursement
- wellness program
About this role
Packard Culligan Water's Minnetonka office is seeking an Office Manager to oversee administrative and financial operations for the Residential division while leading a customer service team. You'll own billing processes, accounts payable and receivable, collections, and month-end close procedures, while also supervising and mentoring customer service representatives to meet service standards and drive retention. The role requires balancing financial accuracy with operational coordination across installation and service teams, and you'll report directly to the General Manager while collaborating with field managers and other departments.
This is a contract position suited for someone with at least three years of office management experience who combines strong analytical and leadership skills. You'll need solid proficiency in accounting systems and Microsoft Office, familiarity with billing and AP/AR workflows, and the ability to handle escalations professionally. A high school diploma is required; a bachelor's degree in business administration or accounting is preferred. The role demands someone comfortable working in a fast-paced environment, managing competing priorities, and identifying process improvements that support both customer satisfaction and revenue growth.
Packard Culligan offers a competitive salary between $70,000 and $80,000 with incentive potential, plus benefits including zero-deductible medical coverage, dental and vision, 401k matching, tuition reimbursement, and paid time off. The position is in-office in Minnetonka with standard Monday-Friday hours, and you'll have access to corporate support in HR, accounting, and compliance as you grow in the role.
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
This role's local market on JobMinglr
Pay for this role
$70,000 to $80,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.