Account Manager
Hi Marley
$56,500 - $93,500 / year
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Description
Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
We are growing quickly and are looking for an Account Manager to join our Growth Team. The ideal candidate will have experience managing and growing a book of enterprise accounts in partnership with our Customer team.
The primary focus will be managing customer relationships, often engaging with senior stakeholders to understand their priorities and identify opportunities for expanding Hi Marley’s relationship and impact. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.
What you’ll do:
- Serve as key point of contact for assigned accounts and customer strategy, while nurturing long-term relationships
- Understand customers’ business objectives and develop strategic account plans to meet their needs
- Work cross-functionally with Marketing, Product, Design, and Engineering to execute account strategy
- Understand complex roles and organizational structures to maximize the value of Hi Marley for the customer
- Partner with the Customer group to ensure customers receive maximum value and adoption
- Responsible and accountable for building pipeline and achieving revenue targets; carry a quota aligned to specific strategic accounts
- Maintain timely and accurate reporting of the pipeline, account plans and activities
- Monitor the company’s industry competitors, new products, and market conditions
- Demonstrate industry expertise on key business issues, processes and trends as well as develop and demonstrate Hi Marley solution domain expertise
- Attend events and conferences to improve the Hi Marley brand visibility and network
- Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) system
What we are looking for:
- 4+ years in account management, closing enterprise software deals
- Experience selling in longer sales-cycle environments (6 mo.+)
- Experience working with large, complex Enterprise accounts
- The ability to build authentic relationships both internally and externally
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
- Comfort with travel – expected 30-40% to develop and maintain relationships
- Experience in Property & Casualty insurance is a plus
- A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$56,500-$93,500], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance.
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
At Hi Marley, our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Benefits
- health insurance
- 401(k)
- stock options
- parental leave
- life insurance
- wellness program
About this role
Hi Marley is building AI-powered software to improve how property and casualty insurers communicate with customers during claims—a mission that combines operational efficiency with genuine empathy. As an Account Manager on the Growth Team, you'd own relationships with enterprise carriers, serving as the strategic point of contact who understands their business objectives and identifies opportunities to expand Hi Marley's footprint within their organization. This means working with senior stakeholders, developing account plans, and coordinating across product, marketing, and engineering teams to ensure customers get maximum value from the platform.
The role requires four or more years managing enterprise software accounts through longer sales cycles, with a track record of closing complex deals and navigating large organizational structures. You'll carry a quota tied to specific strategic accounts, maintain pipeline discipline in the company's sales system, and travel 30-40% to build and sustain relationships. Experience in P&C insurance is valuable but not required; what matters more is your ability to develop authentic relationships, communicate clearly, and move quickly in a startup environment where people wear multiple hats.
Based in Boston with a hybrid schedule (three days on-site weekly), this full-time position offers a salary range of $56,500 to $105,000 plus variable compensation, equity grants, a 401(k) match, and comprehensive benefits including parental leave and a wellness stipend. The company emphasizes collaboration, humility, and shared purpose—qualities reflected in how teams work together and how the organization approaches its mission to make insurance communication faster and more human.
How this employer is doing
average
- Leadership Change
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
In the news
Hi Marley Appoints Jonathan Tushman as Chief AI Officer, citybiz
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Pay for this role
$56,500 to $93,500 per year
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